Lower time to resolution
Jump to where issues occurred, watch what happened and understand customers' problems faster.
Break down silos
Bridge the gap between product and support teams. Share sessions with developers instead of bug reports.
Faster troubleshooting
Get instant context and save hours of manual work. No more screenshots or back-and-forth with customers.
“Fullview has helped us replicate bugs and understand how we can improve our user journey. We now mention them to every SaaS company we meet.”
Johnathan Bell
CEO and Co-Founder
Trusted by leading SaaS teams
What are session replays?
See exactly what happened
with Fullview Session Replays
Identify friction points and understand issues in seconds.
Follow the user journey, both visually and under the hood
Spot sessions containing errors and jump straight to them
You’re in good company
What our customers say about Fullview
Fullview is loved by customer support teams across the globe
Fullview is backed by CEOs and support execs from world-class companies
"Customer centricity is everything when scaling SaaS companies. And a fast, personal and scalable customer support function is absolutely essential in delivering great customer experiences ."
Jeppe Rindom, CEO & Founder, Pleo
Understand issues and user journeys
Stop asking questions and start seeing things for yourself. Automatically recreate every single user session to better understand pain points and optimize customer experiences.
No sampling, all sessions are recorded
See both historical and ongoing sessions
Jump to pre-detected events
Watch specific user sessions in real-time
Unlike traditional session replay tools, with Fullview you can easily see how each specific customer interacts with your product. The best part? It works in real-time.
See sessions directly in support chats or tickets
Filter by user or organization
See what your customers see
Jump straight to issues and replicate bugs easily
Jump straight to clearly-marked sections on the Fullview Replays timeline so you can identify exactly where an issue occurred.
See bugs in context
Save time understanding what happened
View console logs
Simplify your support workflow mess with our all-in-one solution
Support Request
Access Fullview's features directly in your support chat or tickets with our powerful integrations.
Instant Context
Understand what happened by replaying recent or ongoing sessions, and jump to pre-detected events.
Take Control
Guide your customers with multi-cursor screen control, replacing traditional screen sharing tools.
Faster Debugging
See the user journey, network data, rage clicks, warning and errors. Both in live calls and session replays.
Integrate with existing tools
Cobrowse and replay user activity right from your helpdesk and ticketing software
Stay organized with labels and custom views
Create custom views for filters you use often and review the highest-priority issues in seconds.
Filter by user, errors, event and more
Apply custom labels to sessions
Create custom views
Privacy focused
Stay compliant. Sensitive information is redacted at source, meaning it never reaches our servers, and you have full control over what's visible and what's censored in Fullview Replays.
Customizable privacy settings
All data stored in the E.U. or US
GDPR compliant
Why choose Fullview for session replays?
What sets us apart.
Other session replay solutions
Built around customer identity
Access to console logs
Some providers
100% GDPR compliant
Customizable privacy settings
Some providers
Supports mobile apps
Some providers
View customer sessions from support software via integration
Cobrowsing
Free plan
Some providers
Record all users — no sampling
Some providers
Rage click detection
Some providers
FAQ
What are Session Replays?
Fullview Session Replays lets product and customer support teams auto-record all user sessions in their app so they can watch the recordings (both live and historical) to see bugs, user behavior, frustration signals, and other product issues in context. You can see and understand the entire user journey in your app, diagnose bugs faster, deploy the right fixes, and more deeply understand product and customer issues with quantitative and qualitative data. Fullview has powerful filtering and segmentation capabilities, so you can tag, sort, and identify replays of interest in seconds.
How to replay a user session in Fullview?
In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly.
Are Session Replays GDPR compliant?
Fullview Session Replays is completely safe and GDPR compliant. All our data is stored on EU servers in Germany (with the option to store data on US servers if you require that). Sensitive data is automatically blurred out during replays, and we give you further options to customize what customer data you want to capture and what you want to censor. Fullview complies with SOC 1-3, PCI DSS, ISO 27001, and is HIPAA-BAA eligible. Learn more about how Fullview keeps your data safe on our security page.
How much does Fullview Session Replays cost?
Fullview has both free and paid versions of our session replays plan. The free version includes up to 1000 replays a month and 1 integration. Our pro plan starts at $71 a month for 10,000 sessions and includes unlimited integrations. You can add unlimited team members to your organization on both plans. For enterprise companies, please get in touch with us for custom pricing and discounts. Find more information on our pricing page.