Fullview lets you choose exactly which screens, and what information you want to share. Your users have complete authority over what they show you, and how their data is stored.
Automatic permission prompts allows your users have full control over what they choose to share with you in a live support sessions. Permission can be revoked at any time.
Enterprise Grade Infrastructure
All of Fullview’s data is securely stored with Amazon Web Services which is fully automated and monitored by continuous functional tests to detect any sort of downtime.
We’re GDPR compliant and offer a data processing agreement (DPA) for our European customers. All data is stored in AWS Europe (Frankfurt) eu-central-1 datacenter.
User & Passwords Policies
All user data is stored using Amazon Cognito. Amazon Cognito provides authentication, authorization, and user management for web and mobile apps. Data within Amazon Cognito is encrypted at rest in accordance with industry standards. Amazon Cognito is compliant with SOC 1-3, PCI DSS, ISO 27001, and is HIPAA-BAA eligible.
Our SSL connection encryption maintains an A+ grade from Amazon Web Services.
For backup purposes Amazon has a dedicated service called AWS Backup. See more info here.
If you have any questions regarding data protection and security, contact Steven Bressner, our Data Protection Officer at email@example.com.