AI agents for customer support
Build AI Agents That Go Beyond Chat
Build your own AI support agents
Connect your help center, documentation, and internal resources in minutes. Fullview pulls knowledge from Intercom, Zendesk, Salesforce, or you can scan your website, upload files, or create custom snippets. The agent also learns your application's UI structure to understand what users see on screen.
Solve any user issue conversationally
Fullview AI answers any customer questions across chat, tickets and email with precise context and follows your custom guidelines to solve user issue faster, better and more securely.
Don't just tell, show
Achieve higher resolution rates with autonomous visual on-screen guidance. Fullview AI auto generates step-by-step instructions on the customer's screen within your application or website.
Spot trends and knowledge gaps
Detailed analytics and insights to trends, and knowledge gaps. Easily review topics and individual support requests for QA or escalation.
Let human agents jump in when needed
Seamlessly escalate from AI guidance to human guidance. Support agents can review automatic screen recordings of user issues to speed up escalations, and even jump into human-led visual guidance with cobrowsing.
Build your own AI support agents
industry leaders like
Solve any user issue conversationally
industry leaders like
Don't just tell, show
industry leaders like
Spot trends and knowledge gaps
industry leaders like
Let human agents jump in when needed
industry leaders like
Deploy in days, not weeks
Fullview AI plugs into your support workflow.
Train it, customize it, deploy it, and scale support instantly.
01
Train your agent
Connect your help center, documentation, and internal resources in minutes. Fullview pulls knowledge from Intercom, Zendesk, Salesforce, or you can scan your website, upload files, or create custom snippets. The agent also learns your application's UI structure to understand what users see on screen.
02
Customize the experience
Make the agent yours. Adjust personality, tone, and response style to match your brand voice. Set up custom greetings, define how the agent handles specific topics, and control when it offers visual guidance versus text-only responses. Test conversations in the playground before going live to ensure quality.
03
Deploy instantly
Go live in minutes across chat and email tickets. Use the Fullview widget or integrate directly into your existing helpdesk like Intercom, Zendesk, or Salesforce. Your AI agent starts handling conversations and tickets immediately while you maintain full control over visibility and rollout pace.
04
Set up escalation
Connect seamlessly to your support team when the AI reaches its limits. Route complex cases to human agents with full context, then use cobrowsing to guide customers in real-time or review session replays to understand exactly what happened.
Not another Chatbot
Meet Fullview’s AI agent! Your customer’s personal guide inside your app.
It sees your UI, understands the DOM, and can take action on-screen to solve problems instantly.
One Question, Full Context
Every request is analysed across your product UI, help center, and previous interactions so the agent responds with the same context a great human support rep would have.
Tell the customer
Fullview's AIagent's can read your knowledge base, as well as understand your product, making them the best ai agents for answering questions about your product.
Show the customer
Allow our AI agents to create drawings and annotations for every single scenario in your application to visually guide users step-by-step on their screen. No manual creation or maintenance needed.
Real time resolution plans
Fullview AI generates and executes
highly contextual resolution plans
Custom Policies & SOPs
Set standard operating procedures, custom policies
and coach the AI to perform as desired.
Intelligent, Natural Conversations
Understands complex questions, breaks them into steps, and asks clarifying questions when needed.
Seamless Escalation
Escalate to humans via helpdesk integrations
or Fullview's native cobrowsing and session replays.
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Executing Actions
Fullview AI connects to critical business tools
to execute actions via API and MCP.
Companies like
use Fullview to automate customer issues
Companies like
use Fullview to automate customer issues
Companies like
use Fullview to automate customer issues
Companies like
use Fullview to automate customer issues
Compliant & Secure
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."
Satisfaction
"Fullview has helped to expand our customer support needs. When users struggle with certain interfaces, we can now guide them directly on their screen—significantly reducing average handling time for these types of requests.”
“It’s the single highest ROI discovery tool we use”
FAQs
What does Fullview’s AI Agent do?
Fullview’s AI agent can automate your customer service, onboarding and overall CX. It will guide users visually inside of your product and help them when they get stuck or lost.
How is Fullview’s AI agent different from other AI chatbots?
Fullview’s AI agent can actually see and understand your product, right out of the box. This means that it can show users how to do the things they want in your software. Contrast this with AI chatbots that basically just summarizes knowledge articles for you.
How can Fullview AI improve resolution rates and decrease churn?
By helping users instantly with product questions, Fullview AI can drastically reduce your time to resolution, as well as decrease churn. It works as your own support agent + customer success manager.
Is Fullview AI secure?
Yes. Fullview AI is enterprise-grade and compliant with major data privacy regulations including GDPR and SOC2.
How much does Fullview’s AI agent cost?
Fullview offers flexible, outcome-based pricing, tailored to your business size and conversation volume. Custom quotes are available upon request. Book a personal demo here
What if I already have a chatbot and/or helpdesk?
Fullview AI works with most popular helpdesks and chatbots. You don’t have to move your whole workflow, Fullview AI will work smoothly with your existing chat and set-up!
Go beyond chatbots and automate support with higher CSAT.
Understand, Guide and Resolve customer support requests faster than ever with Fullview AI
Understand, Guide and Resolve customer support requests faster than ever with Fullview.