Session replay tools can give teams insight into exactly what users are doing on a website or web application.
The best session replay tool will depend on your use case. Some tools are designed for UX and conversion; while others are designed for product analytics, engineering or customer support. Below we outline the best tools based on their use cases, features, privacy and who they are recommended for.
If you’re new to session replay tools we recommend starting with our guide to what session replay is and how it works. If you already know what you need, see how Fullview Session Replays help support and product teams investigate customer issues
What is session replay software?
Session replay tools allow you to replay exactly what users have done on a website or web application. Whilst most tools will not provide a true recording, it will allow you to view how users have navigated around your site, clicked, scrolled, etc. based on browser data captured.
Session replay tools can help you understand what has happened during a session. Support agents can see what the customer did before an error occurred, designers can see where users are struggling on a form and engineers can identify what caused an error.
What does session replay software capture?
Exact coverage varies by tool, but most platforms capture some combination of the following:
- Visited pages and navigation
- Clicks and taps
- Scrolling
- Mouse movement (where available)
- Form and element interaction
- Rage clicks and other behaviour
- Errors and technical data (where available)
Most session replay tools will recreate a session using captured data from the pages visited, interactions and other browser data. Some will have a mixture of DOM snapshots or changes and user interaction. Rage clicks and other behaviour can help identify potential frustrating moments. For more information on rage clicks, see our guide explaining what they are and how to fix them.
How to choose session replay software
Most people will look at the features, but it’s best to know what issues you want to solve. Session replay tools will vary more based on use case.
Choose based on your main use case.
UX and Conversion Optimisation
Look for heatmaps, funnels, feedback and behaviour. This is ideal for marketing and design teams looking to identify drop off points or confusion.
Product Analytics
Look for event tracking, funnels, user journeys and segmentation. This will help product teams move from a number to example using the session replay.
Engineering and Technical
Look for error context, console, network and other technical data. This will be much more useful for developers as you can see what the browser was doing.
Customer Support
Look for customer identification, session context, helpdesk integration and live support. If you’re solving complex customer issues you may also want cobrowsing software.
Privacy and Data
Check how the tools handle sensitive data masking, privacy settings, data storage, access and hosting. Vendors will have different ways of explaining this so ensure you ask for specifics.
Filtering
When you start getting thousands of sessions it’s not very useful to randomly view them. A good filtering system is key. You’ll want to filter on errors, warnings, rage clicks, specific users, dates and events. Fullview, for example, allows you to filter sessions by rage clicks, warnings and errors.
The best session replay software in 2026
Fullview
Best For
Customer support and CX teams in B2B SaaS, plus customer success, product and engineering teams that debug customer issues. It is a strong fit for fintech and lending companies with complex web and mobile apps.
Fullview is cobrowsing and session replay software that has been designed primarily around customer support, product teams and technical troubleshooting. Fullview helps support and CX teams see exactly what their customers see. Agents can cobrowse with a customer in real time, with no downloads, and watch session replays to understand what happened before the customer reached out, on web and mobile apps.
Key features
- Session replay on web and on native iOS, native Android and React Native apps
- Console errors, failed network requests and clicks shown in the replay
- Live cobrowsing in one click, with no download for the customer. Agents can guide, draw, take control and talk by voice or video
- AI summaries of session replays, cobrowsing calls and issues, so agents do not need to watch the full recording
- Zendesk and Intercom integrations
- An API and an MCP server that give tools such as Claude and ChatGPT, or your own chatbots and internal agents, access to session data
- SOC 2 compliance, EU or US data hosting and sensitive data redaction
Find out more about Fullview Session Replays. If you need live support you can also use cobrowsing.To connect session data to your own AI tools, see the Fullview MCP server.
Pros
- Built for support teams, with replay and cobrowsing in the same tool
- Replays open from the support ticket
- Web and mobile sessions sit in one place
- Unlimited replay viewers on the Starter plan
- Technical context sits alongside the replay
Cons
- No heatmaps or feedback
- Not specifically for marketing funnel analysis
Pricing
Check Fullview's pricing page for current plans.
FullStory
Best For
Enterprise teams looking for wide digital experience analysis.
FullStory combines session replay with product analytics, journey mapping and experience analysis. It is one of the most well known session replay tools and ideal for larger organisations with dedicated product teams.
Key Features
- Session Replay
- Rage clicks and other frustration indicators
- Funnels, journeys and segmentation (on higher tier)
- Dashboards and Reporting
- Web support and Mobile App analytics (on applicable paid plans)
Pros
- Comprehensive session replay and searching.
- Comprehensive analytics.
- Ideal for larger teams with multiple stakeholders.
Cons
- Pricing is not published for paid plans so you’ll need a quote.
- Can be a heavier setup.
- Only 30,000 sessions available on the free plan.
Pricing
FullStory offers a free plan permanently. This allows for up to 30,000 sessions per month, 10 seats and 12 months of session replay and product analytics. Paid plans will need a quote with extra features available on higher tiers.
Contentsquare (formerly Hotjar)
Best For
UX researchers, designers and marketers.
Contentsquare (Formerly Hotjar) provides session recordings, heatmaps, surveys and feedback. It also offers funnel, error and performance monitoring. If you’re looking to do UX research this is a good option. For a more in-depth comparison between a product analytics tool, please see our Hotjar vs Amplitude guide.
Key Features
- Session Recording
- Heatmaps
- Surveys and Feedback widgets
- Funnel and error monitoring
Pros
- Easy to get started and easy to read.
- Heatmaps and feedback.
- Free plan with up to 200,000 sessions per month.
Cons
- The free plan only provides 1 month of data and 1 project.
- Will need to pay for longer data retention and extra features.
- Features and Pricing vary depending on plan.
Pricing
Contentsquare offers a free Experience Analytics plan with up to 200,000 sessions per month. The Growth plan starts from $39 per month when billed annually, or $49 per month with monthly billing. Pro and Enterprise plans are custom priced. The free plan only allows 1 project and 1 month of data. View the official pricing page for current plan limits.
Microsoft Clarity
Best For
Teams wanting free website behaviour analysis.
Microsoft Clarity is a free behaviour analytics tool which provides session recordings and heatmaps with no traffic sampling. It includes Smart Events, rage and dead clicks and Copilot which can provide session and heatmap summaries.
Key Features
- Session recordings with no traffic sampling.
- Click, scroll, area, conversion and attention heatmaps.
- Smart Events and 30+ filters.
- Rage and dead click detection.
- AI assisted session and Heatmap Insights.
Pros
- Free with no traffic limits.
- Easy to get started.
- A good baseline tool for any website.
Cons
- Designed for website behaviour analysis.
- Not designed for support workflows.
Pricing
Free.
Dynatrace
Best For
Large enterprises looking for application performance monitoring.
Dynatrace is an observability tool. Session replay is part of their Real User Monitoring tool. If you’re concerned about application performance throughout your stack this will be a better fit. It isn’t a direct alternative for everyone.
Key Features
- Web and Mobile Real User Monitoring
- Session Replay with Real User Monitoring
- User behaviour analytics.
- Dashboards and Alerts.
- Back End and Front End correlation.
Pros
- Correlates user experience with application and infrastructure.
- Ideal for large complex environments.
- Session Replay included in monitoring.
Cons
- More of a platform than most UX/support teams would need.
- Can be difficult to predict costs due to consumption and session property pricing.
- Not designed for customer support.
Pricing
Dynatrace lists Real User Monitoring at $0.00225 per session, or $0.0045 per session with Session Replay enabled. These are examples of list price and actual prices may vary. Costs will depend on the number of sessions and any extra billable session properties.
Datadog
Best For
Engineering teams using Datadog.
Session replay is part of Datadog’s Real User Monitoring tool. If you’re using Datadog to monitor your infrastructure/application this will make the most sense. It is a monitoring tool so shouldn’t be considered as a direct alternative to Fullview or Contentsquare
Key Features
- Browser and Mobile Real User Monitoring.
- Session Replay (Using DOM snapshots).
- Correlates with traces, logs and other data.
- Technical investigation.
Pros
- Provides front end session replay with back end monitoring.
- Good fit if Datadog is already your monitoring platform.
- Ideal for engineering investigations.
Cons
- Multiple meters so some modelling is needed to calculate the total cost.
- Designed for engineers.
- Not as useful on its own if you’re not using Datadog.
Pricing
Datadog provides Session Replay as an add-on from $2.50 per 1,000 sessions per month when billed annually, $3.00 when billed month-to-month, or $3.60 on demand. You will need to pay for Real User Monitoring or Product Analytics separately. Calculate your costs based on the volume of sessions you expect and the plan you choose. Please check Datadog’s current pricing and billing information.
Lucky Orange
Best For
Small and mid sized sites looking for a cheap solution with heatmaps, recordings and conversion tools.
Lucky Orange provides session recordings, heatmaps, funnels, surveys and live chat in one package. Ideal for website owners and ecommerce teams looking for conversion tools without a large budget.
Key Features
- Session recordings.
- Dynamic heatmaps.
- Conversion funnels and form analytics.
- Surveys and live chat.
- Unlimited team members.
Pros
- Core features are available on all plans.
- Affordable entry price
- Multiple optimisation tools in one.
Cons
- Limited by number of sessions per month.
- No free plan; only trial.
- Not as in-depth for technical debugging or support workflows.
Pricing
The Build plan starts from $32 a month billed annually, or $39 per month. All plans include the core feature set and differ by monthly session volume. Extra storage, additional websites and optional features may cost extra.
OpenReplay
Best For
Engineering teams looking for control.
OpenReplay is an open source session replay tool that can be self hosted. It also includes developer tools, product analytics and co-browsing making it a practical option for technical teams with strict data residency requirements.
Key Features
- Open source and self hosted.
- Session replay with console, network and error context.
- Product analytics and funnels.
- Cobrowsing.
- Cloud managed options.
Pros
- Complete control over data location.
- The self-hosted version is free.
- Includes developer tools.
Cons
Requires technical resources to self-host.
Pricing
The self hosted open source version is free. The cloud managed options include a Dedicated plan from $199 per month. There is also a pay as you go option. Enterprise pricing is custom.
*The pricing and plans above have been checked against vendor documentation or rate cards. Please double check with vendors for current prices as they can change frequently.
Session replay software by use case
Which session replay software is best?
It really depends on who will be using the tool and what they need to solve.
Best for customer support
Fullview. It is built for support teams, opens replays from the ticket, adds console and network context, and lets an agent join the customer's session live when a replay is not enough.
Best for UX Research
Contentsquare (Hotjar). It includes session recordings, heatmaps and feedback.
Best for enterprise digital experience analysis.
FullStory. It provides the most comprehensive analytics.
Best for technical observability.
Datadog or Dynatrace. Depending on which tool your engineering team is using.
Best for self hosting.
OpenReplay. This is the most obvious option.
Best free option.
Microsoft Clarity. It’s free and provides good recordings and heatmaps.
Conclusion
The best session replay tool will depend on what your team needs to understand and solve. UX teams may want heatmaps and qualitative research, product teams may want behavioural analytics and engineering teams may want technical monitoring.
If you’re a SaaS company and want your support and product teams to investigate individual customer issues, Fullview provides session replays with technical context and live cobrowsing.
Frequently asked questions
What is session replay software?
Session replay software is used to recreate how users interacted with your website or web application. It captures events such as clicks, scrolls and navigation
What is the best session replay software?
It really depends on your use case. Fullview is great for customer support, Contentsquare is great for UX research, FullStory is great for enterprise analytics, Datadog and Dynatrace are great for technical monitoring, OpenReplay is great for self hosting and Microsoft Clarity is free.
What is the difference between session replay and screen recording?
Session replay will usually recreate the session using captured events from the browser. Screen recording will record a video. This means session replay can be filtered and searched. However, this can vary between vendors.
Is session replay software safe?
Yes, if privacy settings are set up correctly. Look for sensitive data masking, custom recording, access and data retention. See Fullview’s security and privacy controls.
Can session replay software detect rage clicks?
Yes, depending on the tool. There are several tools that will automatically flag rage clicks or allow you to filter on them.
What should I look for in a session replay tool?
Start by thinking about your use case. Then look for filtering, privacy settings, technical context, integration and scalability.
Is session replay useful for customer support?
Yes. It allows support agents to see what the customer did before contacting them. This can reduce the need for customers to repeat actions or send screenshots.
Can session replay software help debug bugs?
Yes. If the session replay includes technical context such as console errors and network activity, it can help engineers replicate bugs.
.webp)
