Over 96% of consumers report customer service is a critical factor that influences their brand loyalty. When your digital customer service help desk or remote conferencing tools are operating well, you are able to deliver better support and communication that improves overall productivity.
With AnyDesk and VNC, you have two such software applications that can help your organization on its way to improving how well you receive, update, integrate, and communicate with customers via support software. These tools offer similar capabilities relating to the ability to control multiple devices through easy-to-use software for advanced troubleshooting.
In this overview, we’ll take a closer look at VNC Viewer and AnyDesk so you can decide which works best for your unique needs, as well as offer an alternative solution, Fullview.
What is AnyDesk?
AnyDesk provides simplified remote access software that enables numerous team members to connect with target customer computers. Support staff can do everything from remotely controlling the machine to file transfers, VPN usage, and more – all through a secure and reliable connection. Even in low bandwidth areas, you can use AnyDesk to download essential documents or manage support needs through built-in connections or contacts.
What is VNC?
VNC stands for Virtual Network Computing. This is an open-source protocol and not a software suite by itself. The most popular form of VNC is through the company RealVNC, which has been around since 2002 and uses its premier software VNC Connect and VNC Viewer to install a server on one computer, allowing it to connect to another using an IP address. You can then connect to any remote device globally to view the resource in real-time and provide IT support, manage systems, transfer files, and perform similar tasks.
AnyDesk vs. VNC: Which is the better solution for your organization?
Before you rush out to make a purchase for either of these remote access software options, it may help to look closer at the various features and benefits they provide.
In this post, we’ll cover:
- Features you’ll find on AnyDesk vs. VNC Viewer
- How much each program costs
- The target market for each product
- More details on user reviews
AnyDesk features
AnyDesk includes a broad range of benefits for most businesses and organizations running IT support or teams needing collaboration solutions. These include:
- Strong connection: File transfers and connection tunnels are encrypted. There is no need to be concerned about prying eyes when your team needs to access crucial files and data.
- **Real-**time sharing: Being able to actively share desktops with the target computer helps your team collaborate on ongoing projects or see any issues occurring remotely when providing customer support.
- Session permissions: AnyDesk has an access-based ecosystem, enabling team leads to configure different permission levels based on who needs access to what resources.
VNC Viewer features
VNC viewer has slightly more admin control over a device. This gives your team more access to resources without requiring active participation of the target user, offering features like:
- Diagnostics and usage information: VNC Viewer through RealVNC is fully customizable. You can get far more granular control for monitoring usage and applying diagnostics throughout your connections.
- Session recording: Every connection made can be recorded for later review.
- Unattended access: The end user doesn’t have to be present to initiate a remote connection. Once VNC Viewer is connected and the target is live, it can be accessed even with no one else controlling the target computer.
Pricing
There is a free trial and free plan available for AnyDesk that will enable you to manage up to three mobile and PC devices. These plans are ideal for file transfers and remote printing. If you enjoy how the software works, you can upgrade to the Solo plan, granting up to 100 managed devices for $14.90 per month (billed annually).
With VNC Viewer, you are getting pricing based on the value per user compared to the price per device. There is a free trial available for up to 14 days with limited access control for up to ten devices and one technician license. After that, you’ll be charged $15.72 per month (billed annually) for the Plus plan that allows up to ten users access to 20 managed devices.
Target market and use cases
Beyond what we’ve already covered about the features of both programs in our article, seeing how they’re applied will give you more understanding of which is better for your organization.
AnyDesk is geared more toward a smaller team of remote workers. It has more than enough security, power, and customizable features for sharing a presentation about a current project or working with files from remote locations. The pricing is low, and the software is easy enough to use. AnyDesk can also be used to provide IT support from anywhere in the world, making it a great solution for customer support teams.
With VNC Viewer via RealVNC, you have a more robust software suite that is meant for small businesses working in remote/hybrid environments all the way up to large enterprises providing IT support for employees, stakeholders, and customers.
For companies looking for more flexible and affordable remote access software, Fullview provides a non-downloadable solution that is fully cloud-based.
Instead of installing specific server-client software, everything is managed through cloud infrastructure, allowing users to immediately initiate a cobrowsing call that is safe and secure. Cobrowsing, or collaborative browsing, enables two or more users to interact with the same web content or screen simultaneously during a video call or online session. Unlike remote access, which gives access to an entire system, cobrowsing is often limited to browser windows, making it more secure and a great option for companies looking for ways to provide remote assistance and troubleshooting within their own product.
User reviews
AnyDesk currently has a 4.5 out of 5.0-star average on G2. Most reviews highlight the ease of use, access, and OS integrations without a high price tag. There are some reports of slow connection speeds, which can cause issues with larger file transfers.
VNC viewer (RealVNC) has a 4.7 out of 5.0 stars review on G2. For the most part, these reviews cover how well VNC Viewer works with remote administration. Instead of focusing on the file transfer aspect, most reviews focused on the ability to have more control over a target device for support and general access.
Best alternative to VNC Viewer vs AnyDesk: Fullview
If your team is looking for an even more robust alternative to either AnyDesk or RealVNC, you may want to consider Fullview.
This is a highly secure and easy-to-use platform that doesn’t require resource-heavy downloads onto remote devices. Made especially for customer support teams in the SaaS, financial services and insurance industries, It has many positive benefits:
- Reduction of remote access scams through cobrowsing technology.
- Targeted screen control that limits what team members can access on a target machine, offering far more peace of mind for end users.
- Privacy benefits through data blurring and customizable controls.
- Unlike AnyDesk or VNC, Fullview is based in the EU, making it 100% compliant with current GDPR standards. Fullview users have the option to store data on EU or US servers.
- Paid plans start at $49, but that grants your team unlimited cobrowsing sessions and integrations.
- Fullview integrates well with most popular helpdesk and CRM software like Intercom, Zendesk, and Salesforce.
- Readers should note that Fullview does not support mobile devices yet and that it is not a suitable solution for internal IT help desks or personal use because Fullview’s remote access is constrained to a browser window, and not the end user’s entire system.
Overall, you have a streamlined, lightweight, and safe solution to remote desktop needs through Fullview.
Conclusion
Both AnyDesk vs. VNC offer more than enough features at reasonable price points if you want simple file access for your remote team or full-scale IT support for your small business. While they seem to have good user reviews, these are targeted at specific use cases. AnyDesk is the better alternative for single-use or under-ten team members needing access to flies, and RealVNC is more targeted to business-level users.
We have also looked closer at other software options like TeamViewer and Glance so companies can make an informed decision about which remote access software is best for them.
For customer support teams in the SaaS, insurance, and financial service industries, having access to a customer’s entire system is often unnecessary and comes with a host of compliance issues. For that use case, companies may want to consider using a cobrowsing software like Fullview instead.
Fullview is a no-download, one-click remote screen control solution that is fully compliant with GDPR regulations. It has a strong price point for unlimited cobrowsing calls and it integrates with popular customer support software like Zendesk and Intercom, which many companies already use to serve their customers.
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Sources last checked on 09-Jan-2024
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