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FULLVIEW COBROWSE
Cobrowsing for faster customer support
Cobrowse with your customers, take control of their screen, and guide them to solve problems faster.
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Loved by customer support teams across the globe.
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10-minute implementation
Implementing Fullview is as easy as copying a few lines of code into your app.
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100% compliance
All our data is stored on EU or US servers depending on your needs. Sensitive data is automatically blurred out with customizable controls for additional security.
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Improve customer outcomes
Speed up time-to-resolution, improve CSAT scores, and create personalized support experiences.
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Instant in-app screen control.
Your users get the cobrowsing call directly in an open tab of your product. No link sharing, no downloads. Focus on what really matters: your customers.
Instant calling and cobrowsing
No downloads or link sharing
Console logs for easy troubleshooting
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Provide a customized experience.
Cobrowse with your users, draw on their screen, click on links and forms, and collaborate in real-time.
"Wow" your customers
Faster problem solving
Screen control when needed
Get instant context with console logs and replays
Record user sessions and see user activity before and after a call — including user steps, page visits, device, network information, errors, and events.
See device, network and system information
Filter by errors, warnings, and events
Available both inside and outside of calls
GDPR compliant.
Privacy focused.
Only see what you need to see.
Sensitive information is automatically censored, and you have full control over your privacy settings.
Customizable censoring of sensitive information
Fully GDPR compliant
All data stored in the EU or US depending on your needs.
Integrate with the tools you already use
Cobrowse and replay user activity right from your helpdesk and ticketing software
Fullview’s cobrowsing is different
Instant
No links. Cobrowse with users directly within your product.
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Privacy
You choose what to see and what to hide.
Console
See events and user journeys during live calls.
Hear from our customers
Learn how Fullview has helped leading customer support teams increase customer satisfaction, lower average resolution time, and effectively address user needs.
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The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.
The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process
The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.
For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.
Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.
Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!
Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.
We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.
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Why choose Fullview for cobrowsing?
Fullview
Other cobrowsing solutions
Remote desktop solutions
No downloads
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No link sharing
Limited to own app
Access to console logs
Synced to customer-base
Some providers
Some providers
Session replays
Customizable privacy settings
Some providers
Supports mobile apps
Some providers
Some providers
Start call from support software via integration
Some providers
Some providers
Option to record calls
Some providers
Some providers
GDPR compliance
Often storing data outside of the E.U.
Often storing data outside of the E.U.
Most common questions
What is Fullview Cobrowsing?
Fullview Cobrowsing lets customer support agents initiate in-app calls with users who are online. Once the user accepts, the agent can request screen control to solve customer issues that are hard to resolve over chat, the phone, or email. Fullview Cobrowsing includes video and audio conferencing, annotation tools, and an in-call chat feature. Console information (like user steps, errors, warnings, frustration signals, device, network information, and page visits) is visible to the agent in a side panel during the call so they can see exactly what is happening on the user’s side for easier troubleshooting.
How to implement Fullview Cobrowsing?
In order to implement Fullview Cobrowsing, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, you will be able to see whether your users are offline, idle, or online, start a cobrowsing call with them, and view any recordings of user sessions in your app. Installing Fullview takes no more than 10 minutes and can also be done using tools like Google Tag Manager to make it even easier.
Is Fullview Cobrowsing safe?
Fullview Cobrowsing is completely safe and GDPR compliant. All our data is stored on EU or US servers depending on your needs. Sensitive data is automatically blurred out during calls, and we give you further options to customize what customer data you want to capture and what you want to censor during a cobrowsing call. Fullview complies with SOC 1-3, PCI DSS, ISO 27001, and is HIPAA-BAA eligible. Learn more about how Fullview keeps your data safe on our security page.
How much does Fullview Cobrowsing cost?
Fullview has both free and paid versions of cobrowsing plans. The free version includes 4 cobrowsing calls per seat per month. Our pro plan starts at $39 per seat per month and includes access to unlimited cobrowsing calls and unlimited integrations. You can add unlimited team members to your organization on both plans. For enterprise companies, please get in touch with us for custom pricing and discounts. Find more information on our pricing page.
Supercharge customer support
Discover customer and product issues with instant replays, in-app cobrowsing, and console logs.
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