Cobrowsing, also known as co-browsing or collaborative browsing, is a cutting-edge technology that enables real-time collaboration between two or more individuals, allowing them to cobrowse a webpage, browser tab, or app simultaneously. Whether for remote troubleshooting, interactive customer support, or collaborative online work, cobrowsing enhances communication by allowing users to view and interact with the same digital content during a video call or online session.
With live, shared browsing, agents can guide customers step-by-step through complex tasks, boosting clarity and cutting down resolution times. This creates a seamless, personalized experience that builds trust and elevates customer satisfaction.
With live, shared browsing, agents can guide customers step-by-step through complex tasks, boosting clarity and cutting down resolution times. This creates a seamless, personalized experience that builds trust and elevates customer satisfaction.
Cobrowse, screen share and interact with your users' screens
for real-time collaboration and problem-solving.
Visually guide customers through processes and troubleshooting steps. Reduce confusion and frustration, leading to higher customer satisfaction.
Choose what to show and hide with customizable data masking options. Ensuring customer privacy and data security while providing effective support.
Cobrowse, screen share and interact with your users' screens for real-time collaboration and problem-solving.
Visually guide customers through processes and troubleshooting steps.
Reduce confusion and frustration, leading to higher customer satisfaction.
Choose what to show and hide with customizable data masking options.
Ensuring customer privacy and data security while providing effective support.
The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.
The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process
The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.
For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.
Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.
Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!
Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.
We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.
.svg)
The world's best enterprise cobrowser
Real-time collaboration is seamless with Fullview Cobrowsing. We support all major browsers and mobile apps.
Enable cobrowsing within your digital property in seconds with just a few lines of code.
Unlike other tools, Fullview’s cobrowsing allows support agents to initiate sessions with just one click—no meeting codes or links to slow you down or confuse customers.
With Fullview, customers can send cobrowsing requests directly to your dashboard queue, where you can easily initiate a session for seamless support.
Click and guide your user directly on their screen to get to resolution faster. No more endless back-and-forth with Fullview Cobrowsing.
Fullview automatically records cobrowsing sessions, allowing you to review past sessions for context, issue reproduction, or staff training.
Fullview’s cobrowsing records technical console and network data from the customer’s browser, helping you diagnose issues faster and easily share with developers after live sessions.
Real-time collaboration is seamless with Fullview Cobrowsing. We support all major browsers and mobile apps.
Enable cobrowsing within your digital property in seconds with just a few lines of code.
Unlike other tools, Fullview’s cobrowsing allows support agents to initiate sessions with just one click—no meeting codes or links to slow you down or confuse customers.
With Fullview, customers can send cobrowsing requests directly to your dashboard queue, where you can easily initiate a session for seamless support.
Click and guide your user directly on their screen to get to resolution faster. No more endless back-and-forth with Fullview Cobrowsing.
Fullview automatically records cobrowsing sessions, allowing you to review past sessions for context, issue reproduction, or staff training.
Fullview’s cobrowsing records technical console and network data from the customer’s browser, helping you diagnose issues faster and easily share with developers after live sessions.
Yes, cobrowsing is safe. Fullview uses data masking and encryption to protect sensitive information, ensuring privacy for both agents and customers.
Pricing varies based on your organization’s needs. Contact Fullview for a customized quote based on features and usage.
Examples include providing real-time support during troubleshooting, guiding customers through online forms, assisting with account setup, or helping with e-commerce purchases.
A cobrowsing API allows businesses to integrate real-time collaborative browsing functionality into their custom applications or workflows. By embedding cobrowsing capabilities, agents can seamlessly interact with customers' browsers, providing live support, guidance, and troubleshooting without the need for third-party tools. Cobrowsing APIs offer flexibility, enabling businesses to enhance customer experiences while maintaining control over their digital platforms and workflows.
.webp)
The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.
.png)
.png)
The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process
The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.
For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.
.png)
Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.
Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!
.svg)
![10 Best Cobrowsing Apps and Software Solutions [2025]](https://cdn.prod.website-files.com/6165dd4cde91473a29e98e79/67d422151d93414ba0a4f49d_post-1.png)
Discover the best Cobrowsing Software Solutions in 2024. Elevate sales, support, and product teams effortlessly with leading tools.
Cobrowsing with Fullview is no longer a one-way street. Customers can now request cobrowse sessions with your agents.
What are the key differences between cobrowsing and screen sharing technology? We go over some of the important ones in this blog post.
