Fullview Cobrowse

Cobrowsing for faster customer experiences

Cobrowse with your customers, take control of their screen, and guide them to solve problems faster.

Loved by customer support teams across the globe.

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All-in-one cobrowsing

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Cobrowsing in action

Book a demo

See Fullview in action

  • We will show you how cobrowsing and sessions replay can help your support and product team.
  • We'll discuss your use case and any requirements you might have.
  • If interested, you'll have the chance to set up a free trial account for your team.

Pricing Overview

Free

$

0

0

/forever

Access to:

Up to 1000 monthly sessions

1 integration

View replays straight from the software you already use for support, like Intercom, Zendesk or Salesforce.

3 months retention

Keep access to historical replays for up to 3 months.

Unlimited seats

Add as many users to your organization as needed.

Frustration signals

See signs of user frustration like rage clicks in context.

Console logs

View console errors and logs during session replays for easier troubleshooting.

Filtering and segmentation

Filter session recordings by user, environment, console errors, etc. to surface actionable insights quicker.
Get Started
14 day free trial on all PRO plans

Pro

$

40

40

/month

billed at 
$
500
 
$
500
 /year
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Access to:

Unlimited integrations

View replays straight from the software you already use for support, including Intercom, Zendesk and Salesforce.

3 months retention

Keep access to historical replays for up to 3 months.

Unlimited seats

Add as many users to your organization as needed.

Frustration signals

See signs of user frustration like rage clicks in context.

Console logs

View console errors and logs during session replays for easier troubleshooting.

Filtering and segmentation

Filter session recordings by user, environment, console errors, etc. to surface actionable insights quicker.
Get Started

Enterprise

Scalable high volume discounts

Access to:

Priority Support

Custom SSO

SSO reduces security risks with a single authentication point.

Custom data retention period

Keep historical replays indefinitely.

Unlimited seats

Add as many users to your organization as needed.

Frustration signals

See signs of user frustration like rage clicks in context.

Console logs

View console errors and logs during session replays for easier troubleshooting.

Filtering and segmentation

Filter session recordings by user, environment, console errors, etc. to surface actionable insights quicker.
Book a Call

Free

$

$

0

0

/forever

Access to:

Intercom integration

Start cobrowsing straight from the software you already use for support, like Zendesk, Intercom or Salesforce.

Up to 4 cobrowsing calls per month

Console logs

View console errors and logs during cobrowsing calls for easier troubleshooting.
Get Started
14 day free trial on all PRO plans

Pro

$

$

59

47

/seat per month

billed at 
$
$
500
 
$
$
500
 /year
Access to:

Click and draw on customer’s screen

Intercom integrations

Fullview offers integrations with leading customer support and helpdesk platforms.

Unlimited calls

Console logs

View console errors and logs during cobrowsing calls for easier troubleshooting.

Custom data blurring

Fullview automatically blurs sensitive data during cobrowsing calls and gives you further customization options.

Minimum 5 seats

Get Started

Enterprise

Let's Talk

Access to:

Premium Support

Record Cobrowsing Sessions

Automatic screen recording of cobrowsing sessions for quality and training purposes.

Custom integration help

Custom SSO

SSO reduces security risks with a single authentication point.

Salesforce Integration

Zendesk Integration

Book a Call

You're in good company

Hear from our customers

Learn how Fullview has helped leading customer support teams increase customer satisfaction, lower average handle time, and effectively address user needs.

Marco Ricciardi Image

The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.

Marco Ricciardi
Senior Program Manager, Personio

The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process

Adam Castleton
CEO at Startle

The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.

Greg Leizerowicz
CTO and Co-Founder

For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.

Lee Oldham
Platform Support Manager, Autoprotect Group

Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.

Emil Petersen
CEO and Co-Founder, Subit

Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!

Tarek Khalil
CTO and Co-founder, Rasayel
Daniel Ruskim

Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.

Daniel Ruskin
Product and Engineering Lead, Checkr, Inc.
Chloe Gloger

We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.

Chloe Gloger
Product Manager, Tabit

Comparison

Fullview

Other cobrowsing solutions

Remote desktop solutions

No downloads

Green Checkmark
Green Checkmark
Red Close Sign

No link sharing

Green Checkmark
Red Close Sign
Red Close Sign

Limited to own app

Green Checkmark
Green Checkmark
Red Close Sign

Access to console logs

Green Checkmark
Red Close Sign
Red Close Sign

Synced to customer-base

Green Checkmark

Some providers

Some providers

Session replays

Green Checkmark
Red Close Sign
Red Close Sign

Customizable privacy settings

Green Checkmark

Some providers

Red Close Sign

Supports mobile apps

Red Close Sign

Some providers

Some providers

Start call from support software via integration

Green Checkmark

Some providers

Some providers

Option to record calls

Green Checkmark

Some providers

Some providers

GDPR compliance

Green Checkmark

Often storing data outside of the E.U.

Often storing data outside of the E.U.

Integrate with existing tools.

Cobrowse and replay user activity right from your helpdesk and ticketing software

Most common questions

What is Fullview Cobrowsing? 

Fullview Cobrowsing lets customer support agents initiate in-app calls with users who are online. Once the user accepts, the agent can request screen control to solve customer issues that are hard to resolve over chat, the phone, or email. Fullview Cobrowsing includes video and audio conferencing, annotation tools, and an in-call chat feature. Console information (like user steps, errors, warnings, frustration signals, device, network information, and page visits) is visible to the agent in a side panel during the call so they can see exactly what is happening on the user’s side for easier troubleshooting.

How to implement Fullview Cobrowsing? 

In order to implement Fullview Cobrowsing, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, you will be able to see whether your users are offline, idle, or online, start a cobrowsing call with them, and view any recordings of user sessions in your app. Installing Fullview takes no more than 10 minutes and can also be done using tools like Google Tag Manager to make it even easier. 

Is Fullview Cobrowsing safe? 

Fullview Cobrowsing is completely safe and GDPR compliant. All our data is stored on EU or US servers depending on your needs. Sensitive data is automatically blurred out during calls, and we give you further options to customize what customer data you want to capture and what you want to censor during a cobrowsing call. Fullview complies with SOC 1-3, PCI DSS, ISO 27001, and is HIPAA-BAA eligible. Learn more about how Fullview keeps your data safe on our security page.

How much does Fullview Cobrowsing cost? 

Fullview has both free and paid versions of cobrowsing plans. The free version includes 4 cobrowsing calls per seat per month. Our pro plan starts at $39 per seat per month and includes access to unlimited cobrowsing calls and unlimited integrations. You can add unlimited team members to your organization on both plans. For enterprise companies, please get in touch with us for custom pricing and discounts. Find more information on our pricing page.