Screen sharing has become essential across industries, but choosing the right tool depends entirely on your use case. A solution built for internal video meetings won't work well for customer support, and vice versa.
This guide breaks down the best screen sharing software by specific use case: customer support, video meetings, and sales. Whether you need cobrowsing for technical troubleshooting or a simple meeting tool for team collaboration, you'll find the right solution here.
Quick Comparison: Screen Sharing Software by Use Case
Best Screen Sharing Software for Customer Support
Customer support teams need more than basic screen sharing. The right tool should enable real-time collaboration, troubleshooting, and issue resolution without forcing customers to download software or navigate complex setup processes.
Fullview: Best Overall for Customer Support
Fullview combines cobrowsing, session replay, and console logs into one platform built specifically for technical customer support teams.
Key Features
- One-click cobrowsing inside your product: Support agents can initiate screen control sessions instantly without sending meeting codes or links. Customers stay inside your application without redirects or new tabs.
- Session replay recordings: Automatically record all user sessions to diagnose issues before customers report them
- Console logs and error tracking: View real-time technical data including errors, warnings, and user actions during cobrowsing calls or session replays
- Inbound cobrowsing: Customers can request cobrowsing sessions directly, adding them to a queue visible across all agents
- Annotation tools: Draw on customer screens to highlight specific elements or guide users through complex workflows
- Automatic recording: All cobrowsing sessions are recorded for training, quality assurance, and issue reproduction
Why Choose Fullview
Fullview helps support teams resolve tickets 30% faster by combining proactive issue detection with real-time collaboration. Unlike link-based solutions, cobrowsing happens directly inside your product, keeping customers in their workflow without friction. Data is stored on EU servers with full GDPR compliance and customizable data masking for sensitive information.
Integration takes less than 15 minutes with native support for Intercom, Zendesk, and Salesforce. The platform maintains a 4.7 out of 5 star rating on G2, with users highlighting how cobrowsing and session replay work together to cut support time in half.
Best For
SaaS companies, financial services, and software teams with high support volumes who need to troubleshoot complex technical issues without disrupting the customer experience.
Surfly: Best for Universal Cobrowsing
Surfly offers collaborative browsing technology that works across any website without requiring code installation for basic use cases. Read our detailed Surfly review and alternatives comparison for more information.
Key Features
- No installation required for basic use: Start cobrowsing sessions via shared links without embedding code on your website
- Universal compatibility: Works across any website, web app, or browser
- Video chat integration: Built-in video and audio capabilities during cobrowsing sessions
- Document sharing: Share files and collaborate on documents in real time
- Custom session flows: Launch sessions directly from your website and integrate with existing chat and CRM platforms
- Advanced security: Encrypted connections with customizable privacy settings
Why Choose Surfly
Surfly works well for specific use cases like guiding customers across multiple third-party websites or platforms you don't control. The link-based approach means you can start cobrowsing without code installation.
However, this same link-based model creates friction for standard customer support. Customers must leave your product and navigate to a separate URL to start the session. This interrupts their workflow and can impact conversion when supporting potential customers. The platform also lacks session replay and console logs, limiting your ability to proactively diagnose issues or troubleshoot technical problems.
Companies report 78% higher satisfaction ratings with Surfly compared to email support, though pricing requires contacting sales for a custom quote, which adds friction to the buying process. The platform achieves a 4.8 out of 5 star rating on G2.
Pricing
Custom pricing based on usage volume and features. Contact sales for quotes.
Best For
Financial services, insurance, and retail companies that need to guide customers across multiple third-party websites or external platforms they don't control.
Acquire: Best All-in-One Customer Engagement Platform
Acquire provides a comprehensive platform combining cobrowsing, live chat, video chat, chatbots, and more in a single solution.
Key Features
- Multi-channel support: Live chat, video chat, cobrowsing, and AI chatbots in one platform
- CRM integration: Connects with major CRM systems and contact center platforms
- Mobile and desktop support: Cobrowse across iOS, Android, and desktop applications
- Screen sharing options: Multiple modes including view-only, collaborative, and full desktop control
- Conversation routing: Intelligent routing to the right agents based on skills and availability
- Analytics dashboard: Track performance metrics across all channels
Why Choose Acquire
Acquire positions itself as an all-in-one solution for teams that want to consolidate live chat, cobrowsing, video, and chatbots into a single vendor. If you're starting from scratch with no existing support tools, this approach can simplify vendor management.
However, the breadth of features creates complexity most support teams don't need. Implementing and training staff on live chat, chatbots, video, and cobrowsing simultaneously extends onboarding time significantly compared to focused tools. Most teams already have helpdesk software like Zendesk or Intercom and just need cobrowsing to complement it, making Acquire's bundled approach unnecessarily complicated.
The pricing reflects this complexity. At $199 per month for three users, teams pay for features they may not use. For organizations that only need cobrowsing and session replay capabilities, specialized tools typically offer better value and faster implementation.
Pricing
Starting at $199/month for 3 users ($66 per user), with custom pricing for enterprise features.
Best For
Mid-size to enterprise support teams starting from zero who want to consolidate multiple customer engagement tools under a single vendor, and have the resources for extended implementation.
Best Screen Sharing Software for Video Meetings
Video meeting tools focus on multi-participant calls, recording capabilities, and seamless scheduling rather than customer support features like cobrowsing or technical troubleshooting.
Zoom: Best for General Video Meetings
Zoom remains the most widely adopted video conferencing platform, known for reliable performance and intuitive interface.
Key Features
- HD video and audio: High-definition conferencing for up to 1,000 participants (depending on plan)
- Screen sharing: Share entire screen, specific windows, or whiteboard
- Recording and transcription: Record meetings locally or to cloud with automated transcripts
- Breakout rooms: Split large meetings into smaller discussion groups
- Virtual backgrounds: Customize backgrounds or use video filters
- Chat functionality: Send messages to all participants or specific individuals during meetings
Why Choose Zoom
Zoom's widespread adoption means most people already know how to use it. The platform works reliably across different devices and network conditions. With a 4.5 out of 5 star rating on G2, users appreciate the streamlined interface and robust feature set.
However, Zoom is built for internal meetings and collaboration rather than customer-facing support. There's no cobrowsing, session replay, or technical troubleshooting features.
Pricing
- Basic: Free (40-minute limit on group meetings)
- Pro: $15.99/user/month
- Business: $21.99/user/month
Best For
Teams of any size needing reliable video conferencing for internal meetings, webinars, and remote collaboration.
Microsoft Teams: Best for Enterprise Teams
Microsoft Teams integrates deeply with Microsoft 365, making it the natural choice for organizations already using Outlook, OneDrive, and Office applications.
Key Features
- Seamless Microsoft integration: Works with Outlook, SharePoint, OneDrive, and Office apps
- Persistent chat: Conversations remain searchable and accessible over time
- File collaboration: Edit Word, Excel, and PowerPoint files together in real time
- Channel organization: Create dedicated channels for different teams, projects, or topics
- Enterprise security: Advanced compliance and data protection features
- Meeting scheduling: Schedule directly from Outlook with automatic calendar sync
Why Choose Teams
Teams makes sense when your organization already runs on Microsoft 365. The tight integration eliminates context switching and keeps all work in one ecosystem. The platform maintains a 4.3 out of 5 star rating on G2.
Like Zoom, Teams focuses on internal collaboration rather than customer support. It lacks specialized features like cobrowsing or technical troubleshooting tools.
Pricing
- Microsoft Teams Essentials: $4/user/month
- Microsoft 365 Business Basic: $6/user/month (includes Teams)
- Microsoft 365 Business Standard: $12.50/user/month
Best For
Enterprise organizations using Microsoft 365 that want unified communication and collaboration tools.
Google Meet: Best for Google Workspace Users
Google Meet provides straightforward video conferencing integrated into Google Workspace.
Key Features
- Simple setup: Start meetings directly from Gmail or Google Calendar
- Google Workspace integration: Seamless connection to Drive, Docs, and Calendar
- Live captions: Automated captions powered by Google's speech recognition
- Screen sharing: Share entire screen or specific application windows
- Cloud recording: Record meetings directly to Google Drive (available on paid plans)
- Mobile apps: Full-featured iOS and Android applications
Why Choose Google Meet
Google Meet works best when your team already lives in Google Workspace. The simple interface and reliable performance earn it a 4.6 out of 5 star rating on G2. Meetings start quickly without complex setup or configuration.
The free tier includes unlimited one-on-one meetings and group meetings up to 60 minutes, making it accessible for small teams.
Pricing
- Free: Up to 60 minutes for group meetings
- Google Workspace Business Starter: $6/user/month
- Google Workspace Business Standard: $12/user/month
Best For
Organizations using Google Workspace that need basic video conferencing without advanced features.
Best Screen Sharing Software for Sales Teams
Sales-focused screen sharing tools include features like real-time analytics, buyer engagement tracking, and personalized meeting experiences.
Salesroom: Best for Sales with Real-Time Insights
Salesroom provides screen sharing and video conferencing built specifically for sales teams who need data and insights during calls.
Key Features
- Personalized meeting rooms: Customizable virtual rooms that match your brand from lobby to meeting space
- Real-time buyer insights: Live feedback showing what prospects are thinking during calls
- Floating videos: Pop out participant videos to maintain eye contact while multitasking
- Org chart mapping: Automatically create org charts for every opportunity to ensure you're talking to the right people
- Meeting hub: Centralized location for recordings, highlights, and key moments to share with prospects
- Airtime analysis: AI coaching that analyzes your communication patterns and suggests improvements
- Video highlights: Extract and share important meeting moments with clients
Why Choose Salesroom
Salesroom stands out by focusing on the sales process rather than generic video calls. The real-time insights help salespeople understand prospect reactions and adjust their approach during conversations.
The floating video feature lets you maintain visual connection while sharing documents or presenting. Meeting recordings automatically identify key moments for easy sharing with team members or prospects.
Pricing
Custom pricing based on team size and requirements.
Best For
B2B sales teams that need advanced analytics and insights during prospect calls to improve close rates.
Understanding Screen Sharing vs Cobrowsing
While often used interchangeably, screen sharing and cobrowsing serve different purposes:
Screen Sharing broadcasts your entire screen (or a selected window) to other participants. Viewers see what you see, but they can't interact or control anything. This works well for presentations, demos, or showing your work during team meetings.
Cobrowsing enables two people to navigate and interact with the same webpage or application simultaneously. Both parties can click, type, and control the interface. This is essential for customer support teams who need to guide users through complex workflows or troubleshoot technical issues.
Companies using cobrowsing software see 10% greater agent utilization compared to traditional screen sharing methods. The interactive nature reduces resolution time because agents can take action directly rather than giving verbal instructions.
How to Choose the Right Screen Sharing Software
Consider these factors when evaluating screen sharing tools:
Primary use case matters most. Video meeting tools like Zoom and Teams work great for internal collaboration but lack features customer support teams need. Cobrowsing platforms like Fullview and Surfly are built specifically for helping customers in real time.
Integration requirements can't be ignored. The best tool integrates with your existing workflow. Customer support teams need connections to Zendesk, Intercom, or Salesforce. Sales teams benefit from CRM integration. Enterprise organizations may require specific compliance certifications.
Pricing models vary significantly. Some platforms charge per user per month, others base pricing on usage volume or features. Calculate total cost including all users and required features before committing.
Setup complexity affects adoption. Tools that require extensive configuration or training slow down implementation. Look for solutions that offer quick setup (under 15 minutes) and intuitive interfaces your team can use immediately.
Security and compliance requirements depend on your industry. Financial services, healthcare, and government organizations need specific certifications like SOC 2, GDPR compliance, and data residency options. Verify compliance before testing any platform.
Frequently Asked Questions
What is screen sharing software?
Screen sharing software allows you to broadcast your computer screen to other participants in real time. Depending on the tool, viewers may only observe (passive screen sharing) or interact with the shared content (cobrowsing). Common use cases include video meetings, customer support, remote troubleshooting, sales demos, and training sessions.
What's the difference between screen sharing and cobrowsing?
Screen sharing displays your screen to others as a video stream. Viewers can see what you're doing but cannot interact. Cobrowsing enables multiple people to navigate and control the same webpage or application simultaneously. Both parties can click buttons, fill out forms, and interact with the interface. Cobrowsing is more interactive and works better for customer support scenarios.
Which screen sharing software is best for customer support?
Fullview is the best choice for customer support teams. It combines one-click cobrowsing with session replay and console logs, enabling teams to resolve tickets 30% faster. The platform integrates with major helpdesk software like Zendesk, Intercom, and Salesforce. Unlike all-in-one platforms that bundle features you may not need, Fullview focuses specifically on the tools support teams actually use daily.
Do customers need to download software for screen sharing?
This depends on the tool. Traditional video conferencing platforms like Zoom may require downloads for full functionality. Cobrowsing solutions like Fullview and Surfly work directly in the browser without requiring customers to install anything. For customer-facing use cases, browser-based solutions reduce friction and increase adoption rates.
Can screen sharing tools record sessions?
Most screen sharing platforms offer recording capabilities. Video meeting tools like Zoom and Teams record the entire call including audio and video. Customer support platforms like Fullview automatically record cobrowsing sessions and user interactions for training, quality assurance, and issue reproduction purposes. Check your plan's features as recording is sometimes limited to paid tiers.
Is screen sharing secure for customer support?
Security depends on the platform and how you configure it. Look for tools with encrypted connections, GDPR compliance, and customizable data masking. Fullview stores data on EU servers and allows teams to hide sensitive information during cobrowsing sessions. Always verify that your chosen platform meets your industry's compliance requirements before handling customer data.
How much does screen sharing software cost?
Pricing varies by use case. General video meeting tools start around $4-16 per user monthly (Teams, Zoom). Customer support cobrowsing platforms range from free plans with usage limits to enterprise custom pricing. All-in-one solutions like Acquire start at $199 per month for three users. Most platforms offer free trials or free tiers to test before committing. Calculate total cost including all required users and features.
Can I use screen sharing software on mobile devices?
Most modern screen sharing tools support mobile devices through iOS and Android apps. Video conferencing platforms like Zoom, Teams, and Google Meet work well on mobile. For cobrowsing specifically, look for solutions with mobile SDKs. Cobrowse.io specializes in mobile app cobrowsing with lightweight SDKs under 0.6MB.
Conclusion
The best screen sharing software depends entirely on your specific use case. Video meeting tools like Zoom and Microsoft Teams excel at internal collaboration but lack features customer support teams need. Cobrowsing platforms like Fullview and Surfly are built specifically for helping customers in real time with interactive screen control.
For customer support teams managing high volumes of technical issues, Fullview offers the most comprehensive solution. The combination of one-click cobrowsing, automatic session replay, and console logs helps teams resolve tickets 30% faster while maintaining GDPR compliance and data security.
If you're looking for an embedded cobrowsing solution built specifically for customer support teams, book a demo with Fullview. Installation takes less than 15 minutes and integrates with the tools you already use including Zendesk, Intercom, and Salesforce.
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