In today's digital world, screen-sharing has become a vital tool for collaboration and communication. Whether it's used to facilitate remote working, conduct online meetings, host webinars, or provide top-notch customer support, it can be a real game changer and facilitate smoother communication all around.
That's why this blog post is going to examine 5 of the best tools available in 2023 and explore their unique use cases. With these detailed reviews, you'll have everything you need to choose the perfect screen sharing solution for your needs.
What is screen sharing, and how is it different than cobrowsing?
Screen sharing is a process where one user can share their computer screen with another user. This benefits the other user as they can see the same visual content as the host. However, they won't be able to edit or interact with the content in any way. As a business tool, screen sharing is best suited for presentations or remote demos but not for offering any type of customer service or support.
Cobrowsing, on the other hand, is a process where two users can collaboratively browse the same webpage in real time. This technology is often used for customer support purposes, as it allows support agents to virtually guide customers through webpages and help them with their problems instead of simply providing instructions.
Another one of the key differences between cobrowsing and screen sharing is that while screen sharing involves streaming pixels, cobrowsing involves streaming code. This is what gives it the collaborative elements that screen sharing lacks.
In terms of performance, streaming code is also far more lightweight than streaming pixels, which makes cobrowsing a great tool for many companies to include in their in-app customer support flows because it does not affect load times.
Cobrowsing vs screen sharing: side-by-side
Now that we’ve briefly taken you through the key differences between cobrowsing and screen sharing, let's review the best software for different use cases in 2023.
Fullview - Best for cobrowsing and customer support
Fullview is an end-to-end tool for technical customer support and is an excellent choice for businesses that want to level up their support game.
Fullview is built around customer identity, meaning all your users are pulled into your Fullview dashboard. Through this dashboard, you can see what users are active on your platform, idle, or even offline.
You can watch user session replay recordings of their behavior within your product, see which users encountered errors and bugs with real-time console logs, and immediately start a cobrowsing session with them to gain control of their screen within your app and solve problems together.
Here's a breakdown of the top features of the platform.
Fullview Session Replays
Fullview Replays make it easy to diagnose issues and bugs in context because once implemented, you can automatically set it to record all user sessions in your product and review them to demystify user behavior and product issues. This type of proactive customer service allows you to reach out to customers who may be having issues with your product before they have a chance to reach out to you.
By watching these video-like recordings of customers in your app, you don't have to depend on their explanations or screenshots to figure out what happened. You can see exactly what went wrong.
Use Fullview Live to cobrowse with customers and make complex issues easier to solve. Fullview Live and Fullview Replays are a one-two punch when it comes to creating a comprehensive and seamless customer support workflow. Once an agent has watched a user session and noticed that the user ran into issues, they can immediately start a cobrowsing call with that user, take control of their screen, and solve the problem themselves. Fullview Live makes solving tickets fast, efficient, and stress-free for both agents and customers. Fullview Live also comes with built-in annotation tools so you can draw on your user’s screen, as well as a chat function for when you need to send links or messages to each other.
With Fullview Console, troubleshooting becomes easier than ever. Customer support teams can identify issues as they happen because Fullview records and displays real-time console information while watching a user session or doing a cobrowsing call with a user, as you can see in the images above. This console information includes errors, warnings, user steps, and signs of frustration like rage clicks. This makes it easy to understand exactly what your user experienced without asking them to describe a bug, send a screenshot or inspect an element.
Picking the right tool to understand and solve customer support sessions can be tough. But it doesn’t have to be! With Fullview, you'll have all the features you need to cut support time in half. A few of these include:
- A free plan and prices that are cheaper than other competitors, meaning you don’t have to break the bank to provide excellent customer support.
- All your data is stored on EU servers, which means you’ll always be fully GDPR compliant.
- Fullview also has customizable data privacy settings, meaning you can choose which data fields you want to censor during a cobrowsing call or session replay.
- Fullview is quick and easy to implement — just copy and paste a few lines of code into your app. The process generally takes no more than 10 minutes.
- Page load speeds are not affected, meaning that your app will function as smoothly as it did before.
With a 5-star rating on Capterra, Fullview consistently gets positive reviews from customers who have used the tool to speed up solving technical support tickets. Reviewers have mentioned cobrowsing and in-app calls as particularly helpful for creating 3.0 customer support experiences for their users. They also mention how helpful and open to feedback the team is.
As one customer states:
“The product has huge potential...What has caught my eye the most is the cobrowsing and in-app calls.”
Zoom - Best for large conferences
Zoom is an online meeting and collaboration platform that provides high-definition audio conferencing, video meetings, document sharing, and much more. It's the perfect tool for businesses looking to connect with multiple users simultaneously in a remote environment.
Features of Zoom
- Screen sharing: Easily share your screen, documents, and files with other participants.
- Whiteboard: You can use the built-in whiteboard feature to make notes or draw diagrams in real time.
- Video/audio recording: Zoom allows you to record your meetings and save them for later reference.
- Chatting: The Zoom chat feature lets you send messages to all participants or specific people.
With a 4.5 rating on G2, Zoom is another highly recommended screen sharing software. Users enjoy its streamlined interface and robust feature set, which makes it easy to collaborate with colleagues, customers, and other stakeholders. The ability to record meetings is also a major plus for record-keeping, follow-up, and training purposes.
As one user states, “One of the best things about Zoom is its ability to connect people remotely and facilitate communication and collaboration. It offers a variety of features that make it easy to use and highly effective for various purposes.”
Teams - Best for enterprise teams
Microsoft Teams is a unified hub for teamwork that integrates conversations, meetings, notes, files, and tasks all into one centralized place. By utilizing its features, enterprise teams can work together effectively, collaborate quickly, and easily keep conversations in one organized space.
Features of Microsoft Teams
- Interact in real-time: With this all-in-one platform, enterprise teams can create and join channels to interact in real time and collaborate more efficiently.
- Searchable conversation history: Microsoft Teams' searchable conversation history makes it easier for organizations to stay on the same page and is handy when employees quickly need to review older conversations and documents.
- Integrations: Integrations with multiple Microsoft products — such as Outlook, OneDrive, and Word — makes it easier for companies who use the Microsoft Office Suite to integrate all their functions and data across the ecosystem.
With 4.3 stars on G2, Microsoft Teams is a favorite among enterprise teams. Users enjoy the real-time collaboration capabilities, integrations, and robust search features that it provides.
As one user states, “This application has many benefits, including improving communication, enhancing collaboration, and offering a quick handy tool for messaging.”
Google Meet - Best for Google ecosystem users
Google Meet is the perfect tool for Google Ecosystem users to collaborate in the digital realm. It allows users to access video conferencing, screen sharing, and more while working remotely.
Features of Google Meet
- Easy setup: With a very simple setup and intuitive UI, teams can quickly get connected with each other no matter their location.
- Chat feature: The chat feature within Google Meet allows team members or customers to communicate quickly and share links or documents with each other.
- Stored conversations: All conversations are securely stored on the cloud, which makes accessing past chats easier.
Butter - Best for workshops
Butter was built with the goal of going beyond simple virtual conference tools and create more engaging experiences, with a focus on work of workshops and facilitation. It's the perfect choice for trainings and workshops as it allows the people that run them to get feedback from their audience, create more fun experiences and ultimately bring energy to their events.
Features of Butter
- Interactivity: Emojis, sounds effects, GIFs... you name it. Everything you need to get feedback from your audience.
- Integrations: from Miro to Mural, you won't have to share a tab of your browser, you'll be able to show collaboration tools directly in your Butter session.
- Interactive flashcards: a great way to spark conversations.
Salesroom - Best for sales teams and floating videos
Salesroom is an innovative platform for sales teams that enables them to provide a completely personalized experience, from the lobby to the meeting room. With Salesroom's adaptable virtual rooms, it's easier than ever for salespeople to engage with potential customers and focus on closing deals.
The most notable features of Salesroom include:
- Real-time insights: Salesroom provides live feedback allowing salespeople to understand what buyers are thinking, making it easier to close the sale.
- Floating videos: The floating video feature allows you to pop out another participant's video so you can see them as you go about doing other things on your computer without losing sight of them. It's great for multitasking while still remaining focused on your prospect and closing the sale.
- Org chart: An org chart is created for every opportunity or prospect, so salespeople can ensure they’re talking to the right people.
- Meeting hub: This provides one source for all data, recordings, highlights, and moments to share with prospects or team members.
- Airtime analysis: Salesroom will learn your habits and communication style to help suggest ways to improve in real time.
- Video highlights: You can share the most important highlights of meetings with clients to stay top-of-mind.
Salesroom stands out from its competitors because of its innovative features, such as floating videos, live transcriptions, and meeting hubs. With these features, sales teams have an easy-to-use platform that helps them close deals quickly.
Though we've written extensively about the best customer support software before, finding the right screen sharing tool can be confusing and difficult because there are so many on the market. Hopefully, this list of the five best screen sharing tools for different use cases can make it just that little bit easier.