In a world where customers have hundreds of options to choose from, companies are looking at different ways to make sure they offer the best customer experience possible.
89% of consumers are more likely to make another purchase after a positive customer service experience? Which is exactly why investing in customer experience software is a wise decision.
However, choosing the right customer experience software for your business can be difficult. To make it easier, we've put together a list of the best customer experience software for 2023.
What problems can customer experience platforms solve?
For businesses in the modern world, providing an outstanding customer experience (CX) is essential for success. Customer experience platforms are designed to help companies deliver excellent service throughout the customer lifecycle. They can provide solutions to a range of challenges related to supporting, onboarding, quality management, surveying and feedback management, and conversational support.
Typically, these solutions will focus on solving one of the above problems, which means that it's essential to understand your business's needs before selecting a platform.
Regardless, companies that make strong investments in customer experience platforms can benefit significantly.
Top 10 best customer experience software
Now that we've discussed the different uses of customer experience software, let's explore the best customer experience software for 2023.
Fullview — best overall customer support software
Fullview provides a comprehensive suite of customer support software that helps revolutionize the way that businesses interact with their customers. The software helps streamline customer support, making it faster and more efficient for both the customer and the business.
With Fullview Replays, support teams can rewatch customer sessions to see exactly what customers are doing in their app, identify problems and deploy fixes quickly. Fullview makes this task simpler by automatically flagging things like rage clicks and making it easy to share the replay with other team members — developers, for example, so they can easily see bugs, recreate them and deploy fixes.
With Fullview Cobrowsing, CX and support teams have a very powerful tool to improve their product onboarding, show new features, or solve customer issues collaboratively. For customers that they identify as having trouble getting started (by watching Replays), they can offer to start a cobrowsing session to take them through the product and show them the ropes. This all helps with adoption rates and retention, while also lowering churn.
AskNicely — for surveys and feedback
AskNicely is a survey and feedback management platform that helps businesses gather customer feedback and take action on it to create better experiences. The software collects customer surveys and allows businesses to monitor, track, and respond to customer data in real-time. This helps companies understand their customers more deeply, identify trends in customer behaviors and preferences, and improve CX.
AskNicely includes features such as automated customer surveys, customizable and automated email campaigns to send out surveys, data analysis for improving customer feedback, and coaching for your frontline teams. This makes it the best choice for businesses that want to improve their surveying and feedback management capabilities.
Lang.ai — for data collection and analysis
Lang.ai is a powerful customer experience software that helps businesses collect and analyze customer data. It allows companies to turn conversations with customers into actionable insights, giving them real-time visibility into their customer journeys. The software can be used to automate much of the customer support process by automating responses or routing conversations to the right department.
Lang.ai automates tagging and repetitive actions for every support conversation, making it easier and faster for agents to respond. The software provides AI-driven insights that give companies a better understanding of their customers, allowing them to refine their processes and provide better experiences.
Stylo — for ticket management and prioritization
Stylo prioritizes the most pressing customer issues for companies in a matter of seconds. It provides ticketing and customer service automation that is easy to use, with reporting features and insights on how best to improve CX. Instead of having to sift through long lines of tickets, Stylo streamlines the process to ensure your team is responding to the customers who need your help the most.
This helps to improve the customer experience by ensuring that customers receive a swift and satisfactory response, improving key metrics like customer satisfaction and loyalty. With its best-in-class ticketing and customer service automation, Stylo is one of the top customer experience software for 2023.
Klaus — for quality management and insights
Klaus is a customer experience software designed to help organizations improve their quality management and customer insights. It helps you gain a better understanding of how customers interact with your products, services, and brand. The platform provides detailed analytics and reporting capabilities that allow you to track customer feedback in real-time and identify areas of improvement.
Additionally, Klaus' intuitive interface helps you quickly identify customer pain points, prioritize improvement initiatives, and drive customer satisfaction. The software's actionable insights enable effective strategy planning and ways to optimize customer experiences on an ongoing basis.
Solvyy — for no-code chat automations
If your team needs a conversational AI solution to automate customer service, Solvyy is the best customer experience software for you. It helps teams create chatbot automation without coding, reducing customer support costs and increasing customer satisfaction. Solvyy has a robust analytics platform that can help businesses gain insights into their customers' needs and preferences.
With its intuitive interface, any team member can quickly create and manage chatbot automation. Instead of spending hours writing code, teams can be up and running in no time. Solvyy also has best-in-class customer service, with a team that is always available to answer questions and help with any problems.
Dixa — for multichannel conversational support
Dixa is the best customer experience software that allows companies to provide multichannel conversational support. It provides a platform for AI-driven conversations and helps create more meaningful customer engagement experiences. It also helps businesses automate tasks, such as routing calls and responding to inquiries, so they can focus on providing better customer service.
With every channel built into one platform, Dixa makes it easy to switch between them and provides customers with a seamless experience. This software also provides detailed analytics to help you understand customer behavior and better meet their needs.
Custify — for customer lifecycle management
For customer success teams that need to focus on the customer journey and lifecycle best practices, Custify is the first choice for customer experience software. It helps to monitor customers' experiences across all stages of their journeys. With its powerful automation capabilities, team members can customize interactions with each of their customers in real-time.
They can also create personalized reports that enable a deep understanding of customer behaviors and engagement, including actionable tasks that allow you to know who to prioritize and talk to next. This can be incredibly useful for customer success teams that want to take a proactive approach to building customer loyalty.
Idiomatic — for customer insight analysis
Instead of having to manually analyze customer feedback, Idiomatic provides AI-backed analytics to help businesses take the best actions based on customer data. Using natural language processing (NLP) and machine learning algorithms, Idiomatic automates the process of getting insights from customer feedback.
It also provides an intuitive dashboard with visualizations and real-time updates, so you can easily see how your customers are reacting to your product and make informed decisions.
Pendo — for product onboarding and adoption
Lastly, we come to Pendo, the best customer experience software for product onboarding and adoption. It enables you to reduce drop-offs during onboarding processes, improve user engagement, and unlock the full value of your products.
Its feature set includes road mapping, feature adoption, usage analytics, in-app messaging, user segmentation, and more. With Pendo, you'll be able to quickly identify which features are best for each cohort of users, and drive targeted onboarding campaigns to maximize customer retention and engagement. And best of all, it integrates seamlessly with most existing software stacks.
We've covered 10 of the best customer experience software for 2023. Whether you need chatbot automation, customer insights analysis, product onboarding or the best all-rounder CX platform, there's sure to be a solution that fits your needs. Take some time to research each one in detail to find the best fit for your team. With the right best customer experience software, you'll be able to provide your customers with the best possible experiences. And you'll be glad you did once you see your retention rate tick up and your churn rate fall.