Lower time to resolution
Jump to where issues occurred, watch what happened and understand customers' problems faster.
Break down silos
Bridge the gap between product and support teams. Share sessions with developers instead of bug reports.
Faster troubleshooting
Get instant context and save hours of manual work. No more screenshots or back-and-forth with customers.
“Fullview has helped us replicate bugs and understand how we can improve our user journey. We now mention them to every SaaS company we meet.”
Johnathan Bell
CEO and Co-Founder
Trusted by leading SaaS teams
What is troubleshooting?
See exactly what happened
with Fullview console logs
Identify friction points and understand issues in seconds.
Follow the user journey, both visually and under the hood
Spot sessions containing errors and jump straight to them
You’re in good company
What our customers say about Fullview
Fullview is loved by customer support teams across the globe
Fullview is backed by CEOs and support execs from world-class companies
"Customer centricity is everything when scaling SaaS companies. And a fast, personal and scalable customer support function is absolutely essential in delivering great customer experiences ."
Jeppe Rindom, CEO & Founder, Pleo
See console information, including meta events and metadata
All the data you need is there. Browser, OS, DOM events, button clicks, script errors and a lot more. Apply filters for user steps, errors, warnings or logs and find what you are looking for in seconds.
Access user’s metadata
Access user’s meta events
Filter by user steps, errors, warnings or logs
Complete picture for both live and asynchronous support
The Fullview console is available for both session replays and live cobrowsing calls. You can filter for specific events and spot issues in seconds.
View frontend data
View backend data
View console information in and outside of calls
Finding bugs couldn't be easier
With Fullview, support teams and developers can look under the hood in real-time, solving issues and squashing bugs with all the information they need at their fingertips.
No more manual bug reports
Easy context for technical issues
See full user journey
Simplify your support workflow mess with our all-in-one solution
Support Request
Access Fullview's features directly in your support chat or tickets with our powerful integrations.
Instant Context
Understand what happened by replaying recent or ongoing sessions, and jump to pre-detected events.
Take Control
Guide your customers with multi-cursor screen control, replacing traditional screen sharing tools.
Faster Debugging
See the user journey, network data, rage clicks, warning and errors. Both in live calls and session replays.
Automate bug reporting
Sending reports to your developers will take you seconds. Watch a session replay, identify the issue and press a button to send a ticket to Jira, GitHub, Linear or other integrations we'll offer soon.
Automatic error detection
Automatic bug reporting features
Powerful integrations
FAQ
What are console logs?
Fullview Console is a side-panel available both during live cobrowsing calls and session replays (ongoing and completed) that displays console information relevant to that session or cobrowsing call. You can see exactly what is going on ‘under the hood’ on your user’s side with a comprehensive account of console errors, network information, warnings, user steps, frustration signals, device information, and more. This makes it easy to diagnose problems and troubleshoot customer and product issues — without having to go back-and-forth with the customer trying to understand the issue.
How can I get access to console logs?
Fullview Console is a feature that is included in all our cobrowsing and session replay plans. You don’t need to do anything extra to enable console logs — Fullview automatically collects this information when a session is being recorded or a cobrowsing call is taking place.