Troubleshoot effortlessly with console logs

See key events of your customer journey and recreate issues or bugs in seconds. Built for support and product teams.

Lower time to resolution

Jump to where issues occurred, watch what happened and understand customers' problems faster.

Break down silos

Bridge the gap between product and support teams. Share sessions with developers instead of bug reports.

Faster troubleshooting  

Get instant context and save hours of manual work. No more screenshots or back-and-forth with customers.

“Fullview has helped us replicate bugs and understand how we can improve our user journey. We now mention them to every SaaS company we meet.”

Johnathan Bell

CEO and Co-Founder

Emilien Potin

Trusted by leading SaaS teams

Fullview has definitely helped in cases where we weren't sure what was going on, making it clearer what really happened and how customers interacted with our platform. It makes things easier both internally and on calls with customers.

Emil Petersen

Emil Petersen

CEO and Co-founder

The replays are definitely a game-changer in this industry. It means that everyone is working with the exact same information all the time.

Lee Oldham

Lee Oldham

Platform Support Manager

Ever since we started using Fullview, we mention it to every SaaS company we meet.

Emilien Poten

Emilien Poten

CTO

The replays and the cobrowsing were a huge feature for me. We have seen Intercom threads be solved 25% to 30% faster after installing Fullview.

Greg Leizerowicz

Greg Leizerowicz

CTO

Our process is more seamless after installing Fullview. It’s easier to escalate the issues that can’t be resolved via chat or email and resolve them quickly with cobrowsing.

Kenneth Svenningsen

Kenneth Svenningsen

COO

Fullview has also helped us replicate bugs and understand how we can improve our user journey.

Johnathan Bell

Johnathan Bell

CEO and Co-Founder

What is troubleshooting?

Console Logs

Access console data during live calls and replays for seamless support.

Experience seamless support with the Fullview Console, a powerful side-panel accessible during both live cobrowsing calls and session replays. Whether ongoing or completed, this tool displays critical console information for each session, offering you an in-depth view of what’s happening ‘under the hood’ on your user’s side.

With a comprehensive overview of console errors, network details, warnings, user actions, frustration signals, device information, and more. The Fullview Console simplifies problem diagnosis and troubleshooting. Say goodbye to the back-and-forth with customers — our console ensures you have all the data you need to resolve issues quickly and efficiently.

See exactly what happened

In the Fullview console logs

Rage clicks

Identify friction points and understand issues in seconds.

Navigation steps

Follow the user journey, both visually and under the hood

Console errors

Spot sessions containing errors and jump straight to them

You’re in good company

What our customers say about Fullview

Marco Ricciardi Image

The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.

Principal Program Manager, Personio
Marco Ricciardi

The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process

Adam Castleton
CEO at Startle

The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.

Greg Leizerowicz
CTO and Co-Founder

For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.

Lee Oldham
Platform Support Manager, Autoprotect Group

Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.

Emil Petersen
CEO and Co-Founder, Subit

Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!

Tarek Khalil
CTO and Co-founder, Rasayel
Daniel Ruskim

Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.

Daniel Ruskin
Product and Engineering Lead, Checkr, Inc.
Chloe Gloger

We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.

Chloe Gloger
Product Manager, Tabit

Fullview console logs simplifies support with comprehensive data during live  cobrowsing and replays, allowing fast issue resolution without back-and-forth.

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Fullview is backed by CEOs and support execs from world-class companies

"Customer centricity is everything when scaling SaaS companies. And a fast, personal and scalable customer support function is absolutely essential in delivering great customer experiences ."

Man in light blue shirt looking through the window

Jeppe Rindom, CEO & Founder, Pleo

See console information, including meta events and metadata

All the data you need is there. Browser, OS, DOM events, button clicks, script errors and a lot more. Apply filters for user steps, errors, warnings or logs and find what you are looking for in seconds.

Access user’s metadata

Access user’s meta events

Filter by user steps, errors, warnings or logs

Complete picture for both live and asynchronous support

The Fullview console is available for both session replays and live  cobrowsing calls. You can filter for specific events and spot issues in seconds.

View frontend data

View backend data

View console information in and outside of calls

Finding bugs couldn't be easier

With Fullview, support teams and developers can look under the hood in  real-time, solving issues and squashing bugs with all the information  they need at their fingertips.

No more manual bug reports

Easy context for technical issues

See full user journey

Automate bug reporting

Sending reports to your developers will take you seconds. Watch a session replay, identify the issue and press a button to send a ticket to Jira, GitHub, Linear or other integrations we'll offer soon.

Automatic error detection

Automatic bug reporting features

Powerful integrations

FAQ

What are Fullview console logs?

Fullview Session Replays lets product and customer support teams auto-record all user sessions in their app so they can watch the recordings (both live and historical) to see bugs, user behavior, frustration signals, and other product issues in context. You can see and understand the entire user journey in your app, diagnose bugs faster, deploy the right fixes, and more deeply understand product and customer issues with quantitative and qualitative data. Fullview has powerful filtering and segmentation capabilities, so you can tag, sort, and identify replays of interest in seconds. 

How can I get access to Fullview console logs?

In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly. 

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Learn how the world’s best support system will impact your business

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