New

AI Issuse monitoring

See which problems in your product cause support tickets.

AI Issue Monitoring finds the broken moments in every session replay and cobrowse recording, groups them by issue, and shows you the exact moment it happened.

Works with

Trusted by support teams at

The problem

See which problems in your product cause support tickets

Link issues to Zendesk / Fin tickets and rank them by tickets caused.

IssueTickets · 30 days

tickets caused · 30 days

Connects to Zendesk and Fin

How it works

It watches every session, so your team doesn’t have to.

1Flag

Fullview flags broken moments in session replays and cobrowse recordings: failed requests, errors, rage clicks.

POST /api/checkoutFailed request 02:14

TypeErrorJS error 02:15

button.payRage click 02:21

2Group

It groups them by issue type and page, e.g. “/cart · Checkout fails”. Sorted by how many users are affected.

/cartCheckout fails 1,284

/settings/billingCard form won’t submit 612

/onboarding/inviteInvite button does nothing 433

3Jump

One click jumps to the exact moment in the replay.

Jocelyn C. · ReplayJump to the moment 02:14

Marcus O. · CobrowseJump to the moment 04:51

Features

Built for millions of sessions. Quiet by default.

Issues grouped by type, not a long list of sessions.

/cartCheckout fails1,284

/settings/billingCard form won’t submit612

/onboarding/inviteInvite button does nothing433

/reportsExport times out290

/loginSSO redirect loops118

Jump to the exact moment in the replay.

app.eu1.fullview.io/sessions/8f2c…?t=134

Opens the player paused at 02:14

Link issues to Zendesk / Fin tickets and rank them by tickets caused.

/cart · Checkout fails38

/settings/billing · Card form won’t submit17

/onboarding/invite · Invite button does nothing9

/reports · Export times out6

AI check that tells you if the user was blocked or recovered.

Blocked Recovered

Weekly digest of the top issues by email.

Top issues this week

1/cart · Checkout fails1,284 users

2/settings/billing · Card form won’t submit612 users

3/onboarding/invite · Invite button does nothing433 users

Mark an issue as noise, or turn on alerts for it (email or webhook).

Alert me about this issue

Mark as noise

Who it’s for

Support

Heads of support and CX at B2B SaaS companies.

Product

Product managers and engineering leads who get bug reports from support.