Fullview Cobrowse

Cobrowsing for faster customer support

Cobrowse with your customers, take control of their screen, and guide them to solve problems faster.

Loved by customer support teams across the globe.

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checkrpay logo
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10-minute implementation

Implementing Fullview is as easy as copying a few lines of code into your app.

100% compliance

All our data is stored on EU or US servers depending on your needs. Sensitive data is automatically blurred out with customizable controls for additional security.

Improve customer outcomes

Speed up time-to-resolution, improve CSAT scores, and create personalized support experiences.

Instant in-app screen control.

Your users get the cobrowsing call directly in an open tab of your product. No link sharing, no downloads. Focus on what really matters: your customers.

  • Instant calling and cobrowsing

  • No downloads or link sharing

  • Console logs for easy troubleshooting

Provide a customized experience.

Cobrowse with your users, draw on their screen, click on links and forms, and collaborate in real-time.

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  • "Wow" your customers

  • Faster problem solving

  • Screen control when needed

Get instant context with console logs and replays

Record user sessions and see user activity before and after a call — including user steps, page visits, device, network information, errors, and events.

  • See device, network and system information

  • Filter by errors, warnings, and events

  • Available both inside and outside of calls

Hear from our customers

Learn how Fullview has helped leading customer support teams increase customer satisfaction, lower average handle time, and effectively address user needs.

Marco Ricciardi Image

The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.

Marco Ricciardi
Senior Program Manager, Personio

The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process

Adam Castleton
CEO at Startle

The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.

Greg Leizerowicz
CTO and Co-Founder

For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.

Lee Oldham
Platform Support Manager, Autoprotect Group

Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.

Emil Petersen
CEO and Co-Founder, Subit

Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!

Tarek Khalil
CTO and Co-founder, Rasayel
Daniel Ruskim

Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.

Daniel Ruskin
Product and Engineering Lead, Checkr, Inc.
Chloe Gloger

We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.

Chloe Gloger
Product Manager, Tabit

Why choose Fullview for cobrowsing?

Fullview

Other cobrowsing solutions

Remote desktop solutions

No downloads

Green Checkmark
Green Checkmark
Red Close Sign

No link sharing

Green Checkmark
Red Close Sign
Red Close Sign

Limited to own app

Green Checkmark
Green Checkmark
Red Close Sign

Access to console logs

Green Checkmark
Red Close Sign
Red Close Sign

Synced to customer-base

Green Checkmark

Some providers

Some providers

Session replays

Green Checkmark
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Red Close Sign

Customizable privacy settings

Green Checkmark

Some providers

Red Close Sign

Supports mobile apps

Red Close Sign

Some providers

Some providers

Start call from support software via integration

Green Checkmark

Some providers

Some providers

Option to record calls

Green Checkmark

Some providers

Some providers

GDPR compliance

Green Checkmark

Often storing data outside of the E.U.

Often storing data outside of the E.U.

Most common questions

Are there any downloads involved?

No, neither you nor your customers have to download anything. Fullview is completely cloud-based.

How do I install Fullview for my organization?

Installing Fullview often takes less than 10 minutes. It can be done by adding our script to your web app and performing a simple API integration to identify your users.

Is it a no-code installation?

Yes. You can install Fullview without having to make changes to your app’s codebase. You can use Google Tag Manager or any other tools that allow you to paste a script in the header of your web app.

Does Fullview support both Single Page Applications and Multi Page Applications?

Yes, Fullview SDK supports both SPAs and MPAs.

Does Fullview support iframe and HTML canvas?

We do support HTML Canvas. Fullview can capture the content of same-origin<iframe> without any additional configurations. Fullview can also capture cross-origin<iframe> as long as the CSPs of the iframe’s origin is set to allow external resources to access it.

Does Fullview impact page load on my application?

Fullview is built to be incredibly lightweight, resulting in a basically unnoticeable impact on load times.

Does Fullview work with mobile apps and desktop apps?

Currently Fullview supports web apps only.