Deciphering convoluted customer support issues without the right context is frustrating and creates silos between customer-facing and product teams.
With Fullview’s Session Replays and Debugging, support agents, product teams and developers can see a user’s previous sessions to proactively diagnose bugs, improve UIs and implement new solutions.
Diagnosing issues and implementing solutions is difficult to do without being able to see what your users see. Our session replays feature gives your support agents, product teams and developers instant context, so they can start diagnosing problems before they get on a call.
Built for product managers
Fullview eliminates silos between customer-facing and support teams. See exactly what your users experience in-app to improve UX/UI, identify bugs, implement solutions and continuously iterate and improve your product.
See exactly what your users see
Proactively and asynchronously identify problems
Collect user data to improve your product
With Fullview, you can view a user’s metadata, including OS, Browser, IP and Location. Analyze meta events, including console, network, DOM events, button clicks, script errors, unhandled rejections and more to help give developers a more complete picture of technical issues. Fullview makes manual bug reports obsolete.
Access user’s metadata
Access user’s meta events
No manual bug reports needed
We take data privacy and security seriously at Fullview. Your users have complete control over the data they choose to share and you can further customize controls on what information to blur out during session replays. We are GDPR compliant. All data is encrypted and stored on EU servers.