Cobrowse better. Faster. Together.

Elevate your customer experience with this game-changing technology.

Real-time Assistance

Cobrowsing allows support agents to provide immediate, hands-on help by seeing exactly what the customer sees.

Enhanced Customer Experience

Visually guide customers through processes and troubleshooting steps. Reduce confusion and frustration, leading to higher customer satisfaction.

Privacy and Security

Choose what to show and hide with customizable data masking options. Ensuring customer privacy and data security while providing effective support.

What is cobrowsing?

Collaborative Online Interaction

Cobrowsing (also known as collaborative browsing, co-browsing, or co browsing), is an innovative technology that allows two or more individuals to collaborate online by simultaneously viewing and interacting with the same webpage, browser tab, or app during a video call or online session. It's utilized for collaborative work, remote troubleshooting and interactive customer support.

Beyond Screen Sharing

Unlike traditional screen sharing, where one participant shares their screen for others to passively observe, cobrowsing enables all participants to actively engage with the content. Users can navigate through web pages, click on links, and interact with various elements on the shared screen, fostering a highly collaborative and interactive online experience.

Fullview are experts in the cobrowsing field

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The world’s best cobrowsing

Browser-based, no downloads.

Cobrowse seamlessly on all major browsers, including Chrome, Safari and Firefox.

Easy setup

Enable cobrowsing directly within your app with just a few lines of code. Guide users live in your websites, web app, or other digital  properties.

Initiate sessions effortlessly

Unlike other tools, Fullview's cobrowsing can be initiated by support  agents with just one click. No confusing meeting codes or links to slow  you down or confuse customers.

Join with a click

Participants easily join the co-browsing session by clicking the  provided URL or 'Accept Call' pop-up in your web app, making it a breeze  to get everyone on the same page.

Record cobrowse sessions

Fullview's cobrowsing sessions are automatically recorded so you can watch back past sessions for context, reproducing issues or training new staff members.

Technical console data

Fullview's cobrowsing sessions also record technical console and network data from your customer's browser so you can look under the hood, and understand technical issues faster too. Easily send to developers after live sessions.

Hands-on support at a distance. Once you’re on a cobrowsing call with a user, you can request screen control, and use an independent cursor and annotation tools to interact with your user’s screen.

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How does it work?

Most modern cobrowsing technology is based on either WebRTC or rrWeb. These technologies were created to allow for seamless peer-to-peer communication over the internet and require no downloads or plugins.

Cobrowsing typically follows these steps:

Implement cobrowsing software

To cobrowse, you'll need to sign up for a software or platform that supports that functionality, like Fullview.

Establish a connection

By embedding a simple code snippet, companies can activate cobrowsing within their app and establish a connection. This allows support or contact center agents to directly initiate calls with online customers, bypassing the need for Zoom links or scheduled meetings.

Initiate a cobrowse call

Initiate cobrowsing by distributing a unique session ID or URL. Alternatively, with Fullview's cobrowsing API, you can launch cobrowse sessions directly from your web app and connect with your customer's browser. After integrating this API, users automatically appear in your Fullview dashboard. Click on the 'cobrowse' button next to their name to begin the session.

Synchronizing browsing on
the web page or app

Once all participants are connected, the cobrowsing platform will synchronize their browsers. This ensures that everyone sees the same web page or application interface simultaneously.

Navigation and interaction

Participants can then take turns navigating the web page or application. When one user interacts with the content—such as scrolling, clicking links, filling out forms, or submitting data—the changes are replicated and instantly displayed on the screens of all participants.

Collaboration features

Cobrowsing platforms often include additional collaboration features to enhance the experience. These may include live chat, audio or video communication, annotation tools, or the ability to highlight specific elements on the screen. Fullview's cobrowsing has all these features.

Session termination

Once the cobrowsing session is complete, participants can choose to end the session. The platform terminates the connection, and users can continue browsing independently.

What does a cobrowsing solution look like?

Agents and customers

Tools

Independent cursor

Annotation tools

Audio & video controls

Chat box

Both users and agents will enjoy a seamless cobrowsing experience and faster issue resolution without the need for any downloads with Fullview Cobrowse.

Agents

Additional tools

Console errors & warnings

User steps

Network, device & browser info

In addition, agents can see exactly what users do in their app while on a cobrowsing call to troubleshoot easily and quickly.

What can you do during a cowbrowsing call?

From drawing and highlighting on screen to taking screen control, here is what you can do during a collaborative cobrowsing call.

Screen control and screen sharing

Use annotation tools to highlight or draw on screen

Click buttons and navigate

Fill fields and submit forms together

Screen share on 3rd party content and websites

Why choose Fullview cobrowsing tool?


Offer top-notch cobrowsing directly from your app with one-click initiation to enhance remote support and solve customer issues more efficiently.
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Provide a customized experience

Cobrowse, screen share and interact with your users' screens for real-time collaboration and problem-solving.

Get instant context with console logs and replays

Record user sessions and see user activity before and after a call —  including user steps, page visits, device, network information, errors and events.

Stay compliant

Fullview protects sensitive customer data with data masking and strong encryption standards. Fullview is 100% GDPR compliant.

Integrate with existing tools


Cobrowse and replay user activity right from your helpdesk and ticketing software

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You’re in good company

What our customers say about Fullview

Marco Ricciardi Image

The responsive Fullview team, coupled with a smooth implementation process and native integration with Personio's ticketing system, has resulted in faster issue resolution and increased overall customer satisfaction.

Principal Program Manager, Personio
Marco Ricciardi

The great thing about using Fullview is that we're able to resolve our customer issues in record time. And we're achieving that, while asking fewer questions in the process

Adam Castleton
CEO at Startle

The last thing that users want to do is recount what they've done to get to where they are if they're having an issue. So the replays and cobrowsing are a huge feature for us. We've seen Intercom threads be resolved about 30% quicker since installing Fullview.

Greg Leizerowicz
CTO and Co-Founder

For support agents, being able to watch a session replay without the pressure of a customer on the phone asking “can you fix it?” is great. And on the development side, not being able to reproduce a bug is no longer a blocker, because we’ve got video evidence that it did happen.

Lee Oldham
Platform Support Manager, Autoprotect Group

Fullview has absolutely become one of our go-to tools when we need to figure out what happened on the customer's side. Understanding what happened and trying to recreate bugs used be challenging. But with Fullview Session Replays, we can just go watch the relevant replay to spot what happened.

Emil Petersen
CEO and Co-Founder, Subit

Fullview has been super helpful for us to get a precise understanding of what our customers feel frustrated with the most, and build up empathy into how customers use our product versus how we think they use it. It definitely compliments and powers up the product analytics data we get from other tools like Mixpanel – powerful combo!

Tarek Khalil
CTO and Co-founder, Rasayel
Daniel Ruskim

Fullview gives us unparalleled insight into how real customers are using our product in their day-to-day lives. It's the single highest ROI discovery tool we use at Checkr Pay.

Daniel Ruskin
Product and Engineering Lead, Checkr, Inc.
Chloe Gloger

We approached Fullview to enhance troubleshooting and QA. Beyond those gains, which were realized immediately, the real value lies in swiftly testing customer behavior during new feature launches. We recently had such a launch, and I identified a problem, but I couldn’t get the full picture from the other tools we used. I checked Fullview Replays and was able to identify the root cause and have the UX fixed within the same week.

Chloe Gloger
Product Manager, Tabit

Resolve it — Fast. Intuitive.

Improve efficiency & decrease costs

Reduce all the unnecessary back-and-forth with users, do more with fewer support agents, and get to resolution faster.

Increase customer satisfaction and loyalty

Reduce user frustration or avoid it altogether by solving challenging  issues for them with remote screen control. Create personalized experiences at scale to improve retention.

Improve FCR and AHT

Cobrowsing makes it easy to solve customer  support issues in a single browsing session, so your first contact resolution rate and average handle times are about to get a major boost.

Key uses of cobrowsing technology

From customer support to product development to  remote collaboration, cobrowsing can be used to do any number of things.

Fill out forms, solve complex technical support requests, create presentations together, process claims, change account settings and more with the best way to collaborate online.
Customer support

Quickly address and solve technical issues by offering live on-screen assistance to users, providing personalized support.

Product development

Demo new features and gather instant feedback.

Customer support

Introduce new products and features and guide customers on screen to enhance customer success.

Financial services
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Insurance
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Government agencies
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Hospitality & travel
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Call centers
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Fields enhanced by cobrowsing technology

Discover how diverse industries enhance customer support and efficiency with cobrowsing technology.

Why use cobrowsing software?

Improve CSAT

Reduce customer effort

Boost customer loyalty

Increase online conversions

Reduce average handle time

Exceed customer expectations

Cobrowsing is used by call centers, SaaS companies, financial  services, government agencies, insurance companies and more.

FAQ

What is Fullview Cobrowsing Software? 

Fullview Session Replays lets product and customer support teams auto-record all user sessions in their app so they can watch the recordings (both live and historical) to see bugs, user behavior, frustration signals, and other product issues in context. You can see and understand the entire user journey in your app, diagnose bugs faster, deploy the right fixes, and more deeply understand product and customer issues with quantitative and qualitative data. Fullview has powerful filtering and segmentation capabilities, so you can tag, sort, and identify replays of interest in seconds. 

How to implement Fullview Cobrowsing? 

In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly. 

Is Cobrowsing safe? 

In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly. 

How much does Fullview Cobrowsing cost? 

In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly. 

What is the difference between cobrowsing and screen sharing?

In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly. 

How does cobrowsing websites improve customer engagement?

In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly. 

How to cobrowse with co-browsing API?

In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly. 

What makes cobrowser essential for customer support?

In order to record and watch Fullview Session Replays, you will have to add our script to your web app (by copy-pasting a few lines of code) and do a simple API implementation to pull your users into your Fullview dashboard. Once you have done that, Fullview will automatically start recording user sessions in your app and populating your dashboard, from where you can watch them. You can filter sessions by user, role, environment, console errors, rage clicks, and more to surface relevant replays quickly. 

See it in action

Book a demo and see what we can do for your buisness.

We will show you how cobrowsing and sessions replay can help your support and product team.
We'll discuss your use case and any requirements you might have.
If interested, you'll have the chance to set up a free trial account for your team.
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