You can automatically send errors and key events from your customers sessions in Slack and identify issues proactively. What does that mean? If a user experiences an error that is recorded by their browser's console, you will be notified in Slack and will be able to see what happened with the click of a button, and then decide what action is required. You can also enable this for a specific subset of customers (for instance, your enterprise customers).
This integrations brings you:
- Visibility: anyone in your Slack channel will have access to the data.
- Proactive support: you will spot issues without waiting for your customers to tell you.
- Automation: a faster way to collaborate with your engineering team.
- Insights: you can increase retention by understanding which customers are experiencing issues and provide them with support when needed.
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Learn more about Fullview, how to get started and how to get the most out of our platform.