Decagon AI vs Fullview
The Decagon Alternative
See how Fullview stacks up against other remote access and cobrowsing solutions like Teamviewer, Anyviewer, Glia, Cobrowse.io, Glance and more.
Decagon AI vs Fullview
See how Fullview AI support agents compare to Decagon across the features that matter most to customer support teams looking to automate and resolve tickets faster.
- Conversational AI Agent
- Visual Step-by-Step Guidance
- Understands What Users See On-Screen
- Replays of All AI Interactions
- No-Code Agent Builder (Deploy in Days)
- Real-Time Cobrowsing
- AI Chat & Email Support
- Escalation to Human Agents With Full Context
- Enterprise Security & SSO
- Works inside your helpdesk
Build your own AI support agents
Connect your help center, documentation, and internal resources in minutes. Fullview pulls knowledge from Intercom, Zendesk, Salesforce, or you can scan your website, upload files, or create custom snippets. The agent also learns your application's UI structure to understand what users see on screen.
Solve any user issue conversationally
Fullview AI answers any customer questions across chat, tickets and email with precise context and follows your custom guidelines to solve user issue faster, better and more securely.
Don't just tell, show
Achieve higher resolution rates with autonomous visual on-screen guidance. Fullview AI auto generates step-by-step instructions on the customer's screen within your application or website.
Spot trends and knowledge gaps
Detailed analytics and insights to trends, and knowledge gaps. Easily review topics and individual support requests for QA or escalation.
Let human agents jump in when needed
Seamlessly escalate from AI guidance to human guidance. Support agents can review automatic screen recordings of user issues to speed up escalations, and even jump into human-led visual guidance with cobrowsing.
Build your own AI support agents
industry leaders like
Solve any user issue conversationally
industry leaders like
Don't just tell, show
industry leaders like
Spot trends and knowledge gaps
industry leaders like
Let human agents jump in when needed
industry leaders like
Build your own AI support agent in days
Train, customize, and deploy your own AI support agent that can go beyond text-based conversations. Fullview's no-code agent builder lets you launch an autonomous AI agent using natural-language coaching, so your support team stays in control without waiting on engineering.
Decagon's Agent Operating Procedures (AOPs) are powerful, but they require technical resources and custom implementation timelines that can stretch into weeks or months. Fullview gets you live faster and any team-member can customize.
Solve any user issue with Conversational AI
Fullview's AI agent answers customer questions with precise, context-aware responses pulled from your knowledge base, past tickets, and product documentation. It asks intelligent follow-up questions, handles multi-turn conversations, and resolves issues across chat and email.
Where Decagon focuses on high-volume enterprise automation, Fullview delivers the same autonomous resolution for mid-market and growing SaaS teams at a fraction of the cost and complexity.
Don't just tell, show
Achieve higher resolution rates with visual walkthroughs that show your customers exactly how to complete tasks on their screen. Fullview AI analyzes the DOM of your web application in real-time, then generates step-by-step visual guidance tailored to what each user actually sees.
Decagon AI has no equivalent capability. Their agents respond with text. Fullview's agents respond with text and show users what to do, directly inside your product.
Go beyond chatbots and automate support with higher CSAT.
Understand, Guide and Resolve customer support requests faster than ever with Fullview AI
Understand, Guide and Resolve customer support requests faster than ever with Fullview.