Voice of the Customer: Turning Insights Into Action

Collecting customer feedback is not enough. Learn how to run a successful VoC program with insights from Help Scouts's Elyse Mankin.
Published on: Feb 14, 2023
Last updated: May 15, 2023

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The latest and greatest from the world of CX and support. No nonsense. No spam. Just great content.

Collecting customer feedback is just the start.

You need to analyze it correctly, enrich it with product data and turn all of that into actions is what really matters.

In this video, we sat down with Elyse Mankin from Help Scout to learn what makes a Voice of the Customer program effective, who should own it and a lot more!

PS: we also collected key insights from this webinar in this PDF.

Shifa Rahaman

Content Marketing Manager


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