Doing customer support without contexts is a pain.
Going back and forth with users to try to understand what is going on in the console and netwrok, what browser and operating system they're using, and trying to replicate the user journey is frustrating and time consuming, both for support agents and users.
Our mission is to give you full context into what is going on on the end users side, while giving you the tools to solve their requests in a collaborative manner.
Co-browsing and multi-cursor screen control will help you navigate the users to the right places, and give you overview of what is going on under the hood.
If you're interested in trying Fullview, reach out to us at firstname.lastname@example.org